Your Profile

Lara avatar Raveen avatar Yolanda avatar +1
16 articles in this collection
Written by Lara, Raveen, Yolanda and 1 other

Verifying your identity with Selfie

Yolanda avatar
Written by Yolanda
Updated over a week ago

Identity Verification

Here's what we need to complete your KOHO profile
Lara avatar
Written by Lara
Updated over a week ago

Accepted banks to link in-app for identity verification

Verify your identity in-app by connecting to one of the following banks.
Lara avatar
Written by Lara
Updated over a week ago

Why wasn’t I asked for documents to complete my account?

Lara avatar
Written by Lara
Updated over a week ago

How do I reset my Passcode?

It's your 4 digit number to get into the KOHO app!
Lara avatar
Written by Lara
Updated over a week ago

How do I reset my password?

Forgot your password > request reset code
Lara avatar
Written by Lara
Updated over a week ago

Can't open reset password link

Lara avatar
Written by Lara
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.
Lara avatar
Written by Lara
Updated over a week ago

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change
Sinead avatar
Written by Sinead
Updated over a week ago

How do I update or change my email?

Profile Settings in the app
Sinead avatar
Written by Sinead
Updated over a week ago

How do I update or change my address?

Within the Profile section of the App
Sinead avatar
Written by Sinead
Updated over a week ago

How do I update or change my phone number?

Raveen avatar
Written by Raveen
Updated over a week ago

I can't find my address

Signing up and my address isn't an option
Lara avatar
Written by Lara
Updated over a week ago

How old do I need to be to use KOHO?

Lara avatar
Written by Lara
Updated over a week ago

Why is my account suspended?

Lara avatar
Written by Lara
Updated over a week ago

Speak to one of us

How to get in touch with User Success at KOHO
Lara avatar
Written by Lara
Updated over a week ago