Your Profile

How to make updates to your personal information and login/access support

12 articles in this collection
Written by Lara, Sinead, and Ethan

Why wasn’t I asked for documents to complete my account?

Written by Lara
Updated over a week ago

How do I reset my Passcode?

It's your 4 digit number to get into the KOHO app!

Written by Lara
Updated this week

How do I reset my password?

Forgot your password > request reset code

Written by Lara
Updated over a week ago

Can't open reset password link

Written by Lara
Updated over a week ago

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change

Written by Sinead
Updated over a week ago

How do I update or change my email?

Profile Settings in the app

Written by Sinead
Updated over a week ago

How do I update or change my address?

Within the Profile section of the App

Written by Sinead
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.

Written by Lara
Updated over a week ago

How do I update or change my phone number?

Written by Ethan
Updated over a week ago

I can't find my address

Signing up and my address isn't an option

Written by Lara
Updated over a week ago

Why is my account suspended?

Written by Lara
Updated over a week ago

Speak to one of us

How to get in touch with User Success at KOHO

Written by Lara
Updated over a week ago