Your Profile

Verifying your identity with Selfie

Written by Yolanda
Updated over a week ago

Identity Verification

Here's what we need to complete your KOHO profile

Written by Laura
Updated over a week ago

Accepted banks to link in-app for identity verification

Verify your identity in-app by connecting to one of the following banks.

Written by Lara
Updated over a week ago

Why wasn’t I asked for documents to complete my account?

Written by Laura
Updated over a week ago

How do I reset my Passcode?

Reach out to us via in-app chat

Written by Laura
Updated over a week ago

How do I reset my password?

Forgot your password > request reset code

Written by Laura
Updated this week

Can't open reset password link

Written by Laura
Updated this week

How do I make changes to my account?

Update your name, address, phone number, etc.

Written by Laura
Updated over a week ago

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change

Written by Steph
Updated over a week ago

How do I update or change my email?

Profile Settings in the app

Written by Steph
Updated over a week ago

How do I update or change my address?

Within the Profile section of the App

Written by Steph
Updated over a week ago

How do I update or change my phone number?

Written by Parween
Updated over a week ago

I can't find my address

Signing up and my address isn't an option

Written by Laura
Updated over a week ago

How old do I need to be to use KOHO?

Written by Laura
Updated over a week ago

Why is my account suspended?

Written by Laura
Updated yesterday

Speak to one of us

How to get in touch with User Success at KOHO

Written by Laura
Updated over a week ago