Identity Verification

Here's what we need to complete your KOHO profile...

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What documents do you need to complete my account?

Typically, a cell phone statement and credit card statement

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Why wasn’t I asked for documents to complete my account?

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How do I reset my Passcode?

Reach out to us via in-app chat

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How do I reset my Password?

Forgot Your Password > Request Reset Code

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Can't Open Reset Password Link

Written by Jaclyn
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.

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How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change

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How do I update or change my email?

Profile Settings in the app

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How do I update or change my address?

Within the Profile section of the App

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How do I update or change my phone number?

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I can't find my address

Signing up and my address isn't an option

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How old do I need to be to use KOHO?

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Why is my account suspended?

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Speak to one of us

Setting up a call with a KOHO support agent

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