Your Profile

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15 articles in this collection
Written by Jaclyn, Parween, and Steph

Identity Verification

Here's what we need to complete your KOHO profile...
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Written by Jaclyn
Updated this week

What documents do you need to complete my account?

Typically, a cell phone statement and credit card statement
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Written by Parween
Updated this week

Why wasn’t I asked for documents to complete my account?

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Written by Jaclyn
Updated this week

How do I reset my Passcode?

Reach out to us via in-app chat
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Written by Jaclyn
Updated this week

How do I reset my Password?

Forgot Your Password > Request Reset Code
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Written by Jaclyn
Updated this week

Can't Open Reset Password Link

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Written by Jaclyn
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.
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Written by Jaclyn
Updated this week

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change
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Written by Steph
Updated this week

How do I update or change my email?

Profile Settings in the app
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Written by Steph
Updated this week

How do I update or change my address?

Within the Profile section of the App
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Written by Steph
Updated this week

How do I update or change my phone number?

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Written by Parween
Updated this week

I can't find my address

Signing up and my address isn't an option
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Written by Jaclyn
Updated this week

How old do I need to be to use KOHO?

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Written by Jaclyn
Updated this week

Why is my account suspended?

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Written by Jaclyn
Updated this week

Speak to one of us

Setting up a call with a KOHO support agent
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Written by Jaclyn
Updated this week