Your Profile

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16 articles in this collection
Written by Lara, Parween, Steph and 2 others

Verifying your identity with Selfie

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Written by Yolanda
Updated over a week ago

Identity Verification

Here's what we need to complete your KOHO profile
Laura avatar
Written by Laura
Updated over a week ago

Accepted banks to link in-app for identity verification

Verify your identity in-app by connecting to one of the following banks.
Lara avatar
Written by Lara
Updated over a week ago

Why wasn’t I asked for documents to complete my account?

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Written by Laura
Updated over a week ago

How do I reset my Passcode?

Reach out to us via in-app chat
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Written by Laura
Updated over a week ago

How do I reset my password?

Forgot your password > request reset code
Laura avatar
Written by Laura
Updated this week

Can't open reset password link

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Written by Laura
Updated this week

How do I make changes to my account?

Update your name, address, phone number, etc.
Laura avatar
Written by Laura
Updated over a week ago

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change
Steph avatar
Written by Steph
Updated over a week ago

How do I update or change my email?

Profile Settings in the app
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Written by Steph
Updated over a week ago

How do I update or change my address?

Within the Profile section of the App
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Written by Steph
Updated over a week ago

How do I update or change my phone number?

Parween avatar
Written by Parween
Updated over a week ago

I can't find my address

Signing up and my address isn't an option
Laura avatar
Written by Laura
Updated over a week ago

How old do I need to be to use KOHO?

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Written by Laura
Updated over a week ago

Why is my account suspended?

Laura avatar
Written by Laura
Updated yesterday

Speak to one of us

How to get in touch with User Success at KOHO
Laura avatar
Written by Laura
Updated over a week ago