Identity Verification

Here's what we need to complete your KOHO profile

Written by Jaclyn
Updated this week

Accepted banks to link in-app for identity verification

Verify your identity in-app by connecting to one of the following banks.

Written by Lara
Updated this week

What documents do you need to complete my account?

Typically, a cell phone statement and credit card statement

Written by Parween
Updated this week

Why wasn’t I asked for documents to complete my account?

Written by Jaclyn
Updated over a week ago

How do I reset my Passcode?

Reach out to us via in-app chat

Written by Jaclyn
Updated this week

How do I reset my Password?

Forgot Your Password > Request Reset Code

Written by Jaclyn
Updated over a week ago

Can't Open Reset Password Link

Written by Jaclyn
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.

Written by Jaclyn
Updated over a week ago

How do I update or change my name?

We just need a photo of your driver's licence or a utility statement to confirm the change

Written by Steph
Updated over a week ago

How do I update or change my email?

Profile Settings in the app

Written by Steph
Updated over a week ago

How do I update or change my address?

Within the Profile section of the App

Written by Steph
Updated over a week ago

How do I update or change my phone number?

Written by Parween
Updated over a week ago

I can't find my address

Signing up and my address isn't an option

Written by Jaclyn
Updated this week

How old do I need to be to use KOHO?

Written by Jaclyn
Updated over a week ago

Why is my account suspended?

Written by Jaclyn
Updated this week

Speak to one of us

Setting up a call with a KOHO support agent

Written by Jaclyn
Updated this week