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+2
16 articles in this collection
Written by
Lara,
Parween,
Steph
and 2 others
Verifying your identity with Selfie
Written by
Yolanda
Updated over a week ago
Identity Verification
Here's what we need to complete your KOHO profile
Written by
Laura
Updated yesterday
Accepted banks to link in-app for identity verification
Verify your identity in-app by connecting to one of the following banks.
Written by
Lara
Updated over a week ago
Why wasn’t I asked for documents to complete my account?
Written by
Laura
Updated over a week ago
How do I reset my Passcode?
Reach out to us via in-app chat
Written by
Laura
Updated over a week ago
How do I reset my password?
Forgot your password > request reset code
Written by
Laura
Updated over a week ago
Can't open reset password link
Written by
Laura
Updated over a week ago
How do I make changes to my account?
Update your name, address, phone number, etc.
Written by
Laura
Updated over a week ago
How do I update or change my name?
We just need a photo of your driver's licence or a utility statement to confirm the change
Written by
Steph
Updated over a week ago
How do I update or change my email?
Profile Settings in the app
Written by
Steph
Updated over a week ago
How do I update or change my address?
Within the Profile section of the App
Written by
Steph
Updated over a week ago
How do I update or change my phone number?
Written by
Parween
Updated over a week ago
I can't find my address
Signing up and my address isn't an option
Written by
Laura
Updated over a week ago
How old do I need to be to use KOHO?
Written by
Laura
Updated over a week ago
Why is my account suspended?
Written by
Laura
Updated over a week ago
Speak to one of us
How to get in touch with User Success at KOHO
Written by
Laura
Updated over a week ago