To make changes to your account in-app, head over to the profile icon > Personal Details in the KOHO app 📫
A quick rundown of what we might ask for:
If you need to update the name we have on file for you, we'll require a photo of your driver's licence or a utility statement.
If you need to update your address you can do this in your app. If you weren't able to, we will need you to send us a photo of your driver's licence, phone bill, or a utility statement to confirm the change.
If you need to update your phone number or email address, you must be on a verified device.
Accounts Earning Interest
If you have already opted into an "earn interest" account and need to make changes to your SIN, legal name, country of residence, or citizenship, please reach out to us in-app or through KOHO Web and we can help you out!
Equifax
If you've recently updated your personal information like your name, birthdate, address, or phone number, it's a good idea to check and update this info on your Equifax profile too. Keeping your details consistent helps make sure everything is accurate.
You can contact Equifax at 1-800-465-7166, or you can also log into your account on Equifax's website