Yes, you can add a Post Office Box or a PO Box as your shipping address if your home address cannot receive delivery, such as in rural locations or areas where Canada Post does not deliver.
What address should I have on my KOHO profile?
Your KOHO profile must always include your physical home address. This must be a real residential street address where you live. A PO Box cannot replace your home address on file.
For your shipping address, you may include your PO Box. Just make sure you include the full PO Box number so deliveries can be processed correctly.
How do I update or change my address?
You can update your address directly in the app.
Open the KOHO app
Tap your Profile page in the upper left corner
Scroll down to Personal Details and update your address
How does card delivery to a PO Box work?
For a card to be delivered successfully to a PO Box, the name on the PO Box must match the name on your KOHO account. If the names do not match, the card will be returned.
Why might my card not deliver to my PO Box?
There are several reasons why a card might not be delivered to a PO Box.
Box is closed or inactive
If your PO Box rental has not been renewed, Canada Post will not hold or deliver mail.Box is full
If the box is over capacity, Canada Post may return items.
Restricted delivery
Some items cannot be delivered to PO Boxes, for example, parcels handed off by DHL may require a signature.
Incorrect addressing format
Missing unit or using the wrong postal code for the PO Box location, or formatting issues can trigger a return to sender.