Two-step verification, also known as two-factor authentication, is an extra layer of security to keep your account secure.
Once you set up two-step verification, you will be asked for:
Your Password
Your Verification Code from either an Authenticator app or by receiving a code to your phone number
Why should I enable two-step verification?
Two-step verification helps secure your account from being accessed when your password or account information has been compromised or stolen.
Two-step verification is a security tool to protect your account from unauthorized access. It helps KOHO ensure that you are confirming your identity before providing access, allowing us to work together to protect your personal information and finances.
Do I have to enable two-step verification?
To ensure the security of your account, two-step verification will be mandatory as of October 21st, 2024.
If you do not set up your two-step verification by that date, you will be automatically enrolled in phone verification where a one-time SMS code is needed upon login.
What are my two-step verification options?
There are two ways of keeping your account safe by receiving verification codes:
Authentication App (Most Secure)
A code is created in your phone, so we know it’s you logging into your KOHO account
It works without cell service or wifi, so it’s good if you’re travelling.
Phone Verification
We send a code to your phone by SMS or an automated phone call.
It may not work if you’re travelling.
💡 Make sure your device is verified before enabling two-step verification.
How do I set up KOHO in my Authentication App?
Open your authenticator app (Apple Passwords and Google Authenticator are typically used!)
Add a new account to your authenticator app for KOHO
On the “Setup KOHO in your authenticator” page, copy the unique code into the authenticator app
Once KOHO is added to the authenticator app, it should now generate a 6-digit code for KOHO
You can copy that 6-digit code from the authenticator app and enter it on the “Check your authenticator app” page
All done!
Does KOHO support counter-based one-time passcodes?
No at this time! We only support time-based one-time passcodes. Please select the time-based OTP option when setting up your authenticator for your KOHO account.
How do I change my phone number?
You can update your phone number in-app.
Go to the profile icon in the top left-hand corner > select Personal Details.
You will need to be on a verified device to update your phone number.
How do I manage my two-step verification settings?
You can manage your two-step verification settings and default method by following the steps below:
From the web portal:
Go to Settings
Select Login & passwords
On this page, you can easily manage your account password and two-step verification
From the KOHO app:
Go to the profile icon in the top left-hand corner
Select Login & Passwords
On this page you can easily manage your account password and two-step verification
💡 Tip: If you want to use a different authenticator app, you just need to copy the unique code from the “Setup KOHO in your authenticator” page into the new authenticator app.
My verification code is invalid. What should I do?
There are a number of reasons why you may see an invalid verification code.
To resolve this issue, we would suggest consulting the linked troubleshooting steps for the authenticator app you are using below:
I’m unable to log in with my verification code. What happens now?
If you are unable to access your account with your authenticator app, we will automatically default to phone verification. We will send a verification code instead to your phone number by text, or by automated phone call. This is sent to the phone number associated with your KOHO account.
If you are unable to receive a verification code from both the authenticator app or phone verification, reach out to our support team in-app or through the KOHO Web portal.