KOHO

Keeping your phone number up to date is crucial for securing your accounts with two-step verification.

If you're logged into your KOHO account:

You can update your phone number in-app. 

Go to the profile icon in the top left-hand corner &gt; select Personal Details.

You will need to be on a verified device to update your phone number.

1. You can update your phone number in-app. 
2. Go to the profile icon in the top left-hand corner &gt; select Personal Details.
3. You will need to be on a verified device to update your phone number.

If you're unable to log in due to two-step verification, we'll just need a photo of your government-issued photo ID and a video selfie to verify you 👍

Make sure you can log in. <a href="https://intercom.help/koho/en/articles/9420553-i-have-a-new-phone-number-and-can-t-login" rel="nofollow noopener noreferrer" target="_blank">If you have forgotten your password, follow these steps to reset your password</a>.

You will be asked to provide a verification code, either from an authenticator app or sent to your phone number. Follow the in-app instructions and choose I can't access my phone number right now.

To verify your identity, provide a photo of your government-issued photo ID and a video selfie.

It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status of your account verification.

You will be redirected back into the app successfully 🙌

To update your phone number, tap the profile icon in the top left corner and select Personal Details. Ensure you're using a verified device to make this update.

1. Make sure you can log in. <a href="https://intercom.help/koho/en/articles/9420553-i-have-a-new-phone-number-and-can-t-login" rel="nofollow noopener noreferrer" target="_blank">If you have forgotten your password, follow these steps to reset your password</a>.
2. You will be asked to provide a verification code, either from an authenticator app or sent to your phone number. Follow the in-app instructions and choose I can't access my phone number right now.
3. To verify your identity, provide a photo of your government-issued photo ID and a video selfie.
4. It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status of your account verification.
5. You will be redirected back into the app successfully 🙌
6. To update your phone number, tap the profile icon in the top left corner and select Personal Details. Ensure you're using a verified device to make this update.