If you’re seeing a blank or stuck screen after tapping Continue during login, it’s usually because your mobile browser is blocking cookies. Cookies help KOHO remember your login session. If they’re blocked, the login page may not load correctly.
Why does this happen?
Some browsers block cookies by default for privacy reasons.
KOHO uses cookies to securely complete the login process, so blocking them can cause the page to appear blank. Once cookies are enabled, login should work normally.
How to fix a blank screen during login?
Make sure cookies are enabled on your mobile browser. Below are step-by-step instructions based on the device most people use:
iPhone (Safari)
Open Settings
Scroll down and tap Safari
Tap Advanced
Turn off Block All Cookies
Close Safari completely
Open Safari again and try logging in
👉 Apple help guide:
https://support.apple.com/en-ca/guide/iphone/iph1ec277219/ios
Android (Chrome)
Open Chrome
Tap the three dots (top right)
Tap Settings
Tap Site settings
Tap On-device site data
Turn On-device site data ON
Optional:
If you prefer, you can add login.koho.ca as a site exception instead.
Close Chrome completely
Reopen Chrome and try logging in again
👉 Chrome help guide:
https://support.google.com/chrome/answer/14114868
Still not working?
If the issue continues, please check:
Which mobile browser you’re using (Safari, Chrome, or another)
Whether cookies are enabled for that browser
If you’re using a different browser, the steps may vary slightly, our support team can help you find the right setting.