Have a new phone number? We'll just need a photo of your government-issued photo ID and/or a video selfie to verify you 👍
Log into your KOHO account with your new password
Select Verify via another method
To verify your identity, provide a photo of your government-issued photo ID and/or a video selfie
It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status of your account verification
You will be redirected back into the app successfully 🙌
To update your phone number, tap the profile icon in the top left corner and select Personal Details. Ensure you're using a verified device to make this update
Having trouble confirming your identity? Feel free to reach out to our support team in the KOHO app or by emailing us at [email protected]. We'll ask you for some additional details to help you get back into your account 🙂