KOHO

Resetting passwords are never fun. Here's a step-by-step guide on how to reset your password:

In the KOHO app, tap forgot your password on the KOHO App home screen. If you're on KOHO Web, just select Forgot Password?

Enter the email associated with your KOHO account, and tap send reset link

Open the email and tap Change Password

Confirm your phone number and tap Continue

You will need to verify your phone number with a one-time code sent to the phone number we have on file for you 

Create a new password and ensure it meets our complexity criteria:

1. Make sure you're logged out
2. In the KOHO app, tap forgot your password on the KOHO App home screen. If you're on KOHO Web, just select Forgot Password?
3. Enter the email associated with your KOHO account, and tap send reset link
4. Open the email and tap Change Password
5. Confirm your phone number and tap Continue 
6. You will need to verify your phone number with a one-time code sent to the phone number we have on file for you 
7. Create a new password and ensure it meets our complexity criteria:

- 8 characters minimum
- 1 upper-case character
- 1 lowercase character
- 1 special character 

9. You will be redirected back into the app successfully 🙌

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No longer have access to your phone number?

You can still follow the password reset process. We'll just need a photo of your government-issued photo ID and a video selfie instead 👍 

Select Don't have access to this number?

To verify your identity, provide a photo of your government-issued photo ID and a video selfie

It may take a few minutes to verify your identity. Feel free to come back to the page in a couple of minutes to check on the status of your account verification 

1. Make sure you're logged out
2. In the KOHO app, tap forgot your password on the KOHO App home screen. If you're on KOHO Web, just select Forgot Password?
3. Enter the email associated with your KOHO account, and tap send reset link
4. Open the email and tap Change Password
5. Select Don't have access to this number?
6. To verify your identity, provide a photo of your government-issued photo ID and a video selfie
7. It may take a few minutes to verify your identity. Feel free to come back to the page in a couple of minutes to check on the status of your account verification 
8. Create a new password and ensure it meets our complexity criteria:

- 8 characters minimum
- 1 upper case character
- 1 lower case character
- 1 special character 

If you run into trouble opening the reset link, try the following...

It's possible that links are set to only open in a browser. To fix this, long tap the password reset link and then choose "Open with KOHO".

If the above doesn't work, uninstall and reinstall the KOHO app, then launch the app and request a new password reset email.

If you haven't received the password reset email, check your "junk" or "spam" folders to see if the link was sent there. 

If you have a Hotmail or Outlook email address, also double-check your email inbox on your desktop browser. 

1. It's possible that links are set to only open in a browser. To fix this, long tap the password reset link and then choose "Open with KOHO".
2. If the above doesn't work, uninstall and reinstall the KOHO app, then launch the app and request a new password reset email.
3. If you haven't received the password reset email, check your "junk" or "spam" folders to see if the link was sent there. 
4. If you have a Hotmail or Outlook email address, also double-check your email inbox on your desktop browser.

Give us a shout through the in-app chat or KOHO web chat if you have any questions along the way!

No longer have access to your phone number?

Not working for you?