My Account & Login

How to make updates to your personal information and login/access support

14 articles in this collection
Written by Lara, Sinead, and Ethan

Why wasn’t I asked for documents to complete my account?

Written by Lara
Updated this week

I can't find my address

Signing up and my address isn't an option

Written by Lara
Updated over a week ago

Why is my account suspended?

Written by Lara
Updated this week

Speak to one of us

How to get in touch with User Success at KOHO

Written by Lara
Updated this week

Logging into KOHO

Can't open reset password link

Written by Lara
Updated this week

I forgot which email address I used to sign up for KOHO with

Written by Sinead
Updated over a week ago

How do I reset my Passcode?

It's your 4 digit number to get into the KOHO app!

Written by Lara
Updated this week

How do I reset my password?

Forgot your password > request reset code

Written by Lara
Updated this week

Updating Account Information

How do I update or change my phone number?

Written by Ethan
Updated over a week ago

How do I close my KOHO account?

Written by Sinead
Updated over a week ago

How do I update or change my name?

Written by Sinead
Updated over a week ago

How do I make changes to my account?

Update your name, address, phone number, etc.

Written by Lara
Updated this week

How do I update or change my email?

Written by Sinead
Updated over a week ago

How do I update or change my address?

Written by Sinead
Updated over a week ago