How to reset your password
Make sure you're logged out
In the KOHO app, tap forgot your password on the KOHO App home screen. If you're on KOHO Web, just select Forgot Password?
Enter the email associated with your KOHO account, and select Continue
Open the email and tap Change Password
Create a new password and ensure it meets our complexity criteria:
8 characters minimum1 upper case character
1 lower case character
1 special character
Confirm new password
Have a new phone number? We'll just need a photo of your government-issued photo ID and/or a video selfie to verify you 👍
Log into your KOHO account with your new password
Select Verify via another method
To verify your identity, provide a photo of your government-issued photo ID and/or a video selfie
It may take a few minutes to verify your identity. Feel free to come back to the in-app page in a couple of minutes to check on the status of your account verification
You will be redirected back into the app successfully 🙌
To update your phone number, tap the profile icon in the top left corner and select Personal Details. Ensure you're using a verified device to make this update
Having trouble confirming your identity? Feel free to reach out to our support team in the KOHO app or by emailing us at [email protected]. We'll ask you for some additional details to help you get back into your account 🙂