Adding Funds & Moving Money

Why was my pre-authorized debit declined?

Trouble with your pre-authorized debit (PAD)?

Written by Amy
Updated over a week ago

Options for loading your KOHO card

Methods for adding money to your account

Written by Laura
Updated this week

How to Transfer Funds to Your Joint Account

How do I add money to my Joint Account? Can I use direct deposit or e-Transfer funds?

Written by Parween
Updated this week

Visa Debit Loading

The fastest way to load your KOHO account.

Written by Laura
Updated over a week ago

How to transfer funds from TransferWise

Written by Parween
Updated this week

Can I receive wire transfers to my KOHO account?

KOHO accounts cannot accept wire transfers.

Written by Selina
Updated over a week ago

Can I link my KOHO card with my PayPal, Xoom, or Stripe account?

Written by Parween
Updated this week

How do I add money to KOHO by e-Transfer?

How do I send an e-Transfer? How do I get money on KOHO?

Written by Julia
Updated over a week ago

e-Transfer Loading

Timing & more info to load your card via e-Transfer

Written by Laura
Updated this week

e-Transfer Time to Load

How long does it take to see an e-Transfer loaded to my account?

Written by Parween
Updated over a week ago

Why isn't my e-Transfer from CIBC being processed?

CIBC has a few methods of notifying who you're sending funds to.

Written by Lara
Updated over a week ago

Why can't I send a Tangerine Email Money Transfer (EMT)?

We want you to get your money faster so KOHO no longer accepts Tangerine Email Money Transfers (EMTs).

Written by Lara
Updated over a week ago

Why was my e-Transfer declined?

Problems loading your account?

Written by Steph
Updated over a week ago

How do I get reimbursed for an e-Transfer fee?

For e-Transfers over $20

Written by Parween
Updated over a week ago

Unique e-Transfer Email Addresses for Loading

So, you've received a new e-Transfer email address for loading. Now what?

Written by Colin
Updated this week

How do I set up direct deposit?

AKA Direct Load or Pre-Authorized Credit (PAC)

Written by Laura
Updated this week

How to set up CRA direct deposit

Written by Julia
Updated over a week ago

Where can I find and download a direct deposit void cheque?

Written by Parween
Updated this week

How do I pay a bill?

$ icon > Pay Bills

Written by Parween
Updated this week

How to set up automatic withdrawals from your KOHO account

Pre-Authorized Debit (PAD)

Written by Laura
Updated over a week ago

Can I set up a pre-authorized debit from KOHO?

You sure can.

Written by Laura
Updated over a week ago

How do I send an e-Transfer from my KOHO account?

Trying to send money to a friend?

Written by Laura
Updated over a week ago

How do I send money to other KOHO users?

KOHO to KOHO Transfers (K2Ks)

Written by Parween
Updated this week

Can someone else load my card?

e-Transfers and direct deposits must match the name on your account

Written by Parween
Updated this week