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Specific Transactions

Specific Transactions

Parween avatar Steph avatar Vanessa avatar +1
10 articles in this collection
Written by Parween, Steph, Vanessa and 1 other

Chargebacks

What is it, is a dispute or refund the same thing, and how can I get started with one?
Selina avatar
Written by Selina
Updated this week

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Duplicate charge on my account
Parween avatar
Written by Parween
Updated over a week ago

Online Shopping with KOHO

Processing and shipping delays have you confused about where your money went? Let's try and help!
Vanessa avatar
Written by Vanessa
Updated this week

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.
Steph avatar
Written by Steph
Updated over a week ago

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.
Steph avatar
Written by Steph
Updated over a week ago

Why is my card being declined?

Parween avatar
Written by Parween
Updated over a week ago

When will I see a return or refund appear?

How long does a return or refund take to appear?
Parween avatar
Written by Parween
Updated over a week ago

I have a transaction that expired, what does that mean?

What does an "expired" authorization mean?
Steph avatar
Written by Steph
Updated over a week ago

I had trouble using my card in-flight

My transaction was declined on the plane
Parween avatar
Written by Parween
Updated over a week ago

I’ve been mistakenly charged a foreign transaction (FX) fee

Steph avatar
Written by Steph
Updated over a week ago