Specific Transactions

Understanding refund timelines, declined purchases, and disputes.

10 articles in this collection
Written by Lara, Sinead, and Ethan

Chargebacks

What is it, is a dispute or refund the same thing, and how can I get started with one?

Written by Ethan
Updated this week

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Duplicate charge on my account

Written by Ethan
Updated this week

Online Shopping with KOHO

Processing and shipping delays have you confused about where your money went? Let's try and help!

Written by Lara
Updated this week

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.

Written by Sinead
Updated this week

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.

Written by Sinead
Updated this week

Why is my card being declined?

Common reasons why a purchase has been declined and how to troubleshoot!

Written by Ethan
Updated this week

When will I see a return or refund appear?

How long does a return or refund take to appear?

Written by Ethan
Updated this week

I have a transaction that expired, what does that mean?

What does an "expired" authorization mean?

Written by Sinead
Updated this week

I had trouble using my card in-flight

My transaction was declined on the plane

Written by Ethan
Updated this week

I’ve been mistakenly charged a foreign transaction (FX) fee

Written by Sinead
Updated this week