Specific Transactions
7 articles in this collection
Written by Parween and Steph
Written by Parween and Steph
Can I download a statement of my transactions?
Yes! You pick, CSV or PDF.
Written by Steph
Updated over a week ago
Updated over a week ago
Why did I get over charged at a gas station?
This is a pre-authorized amount, and will correct itself.
Written by Steph
Updated over a week ago
Updated over a week ago
Why is my card being declined?
Written by Parween
Updated over a week ago
Updated over a week ago
When will I see a return or refund appear?
How long does a return or refund take to appear?
Written by Parween
Updated over a week ago
Updated over a week ago
When will an authorization hold expire?
Within 5-15 business days (sometimes sooner)
Written by Steph
Updated over a week ago
Updated over a week ago
I had trouble using my card in-flight
My transaction was declined on the plane
Written by Parween
Updated over a week ago
Updated over a week ago
I’ve been mistakenly charged a foreign transaction (FX) fee
Written by Steph
Updated over a week ago
Updated over a week ago