Specific Transactions

Understanding refund timelines, declined purchases, and disputes.

10 articles in this collection
Written by Lara, Sinead, and Ethan

Chargebacks

What is it, is a dispute or refund the same thing, and how can I get started with one?

Written by Ethan
Updated over a week ago

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Duplicate charge on my account

Written by Ethan
Updated over a week ago

Online Shopping with KOHO

Processing and shipping delays have you confused about where your money went? Let's try and help!

Written by Lara
Updated over a week ago

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.

Written by Sinead
Updated over a week ago

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.

Written by Sinead
Updated over a week ago

Why is my card being declined?

Common reasons why a purchase has been declined and how to troubleshoot!

Written by Ethan
Updated this week

When will I see a return or refund appear?

How long does a return or refund take to appear?

Written by Ethan
Updated this week

I have a transaction that expired, what does that mean?

What does an "expired" authorization mean?

Written by Sinead
Updated over a week ago

I had trouble using my card in-flight

My transaction was declined on the plane

Written by Ethan
Updated over a week ago

I’ve been mistakenly charged a foreign transaction (FX) fee

Written by Sinead
Updated over a week ago