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Specific Transactions

Specific Transactions

Lara avatar Raveen avatar Sinead avatar +1
10 articles in this collection
Written by Lara, Raveen, Sinead and 1 other

Chargebacks

What is it, is a dispute or refund the same thing, and how can I get started with one?
Blair avatar
Written by Blair
Updated over a week ago

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Duplicate charge on my account
Raveen avatar
Written by Raveen
Updated over a week ago

Online Shopping with KOHO

Processing and shipping delays have you confused about where your money went? Let's try and help!
Lara avatar
Written by Lara
Updated over a week ago

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.
Sinead avatar
Written by Sinead
Updated over a week ago

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.
Sinead avatar
Written by Sinead
Updated over a week ago

Why is my card being declined?

Raveen avatar
Written by Raveen
Updated over a week ago

When will I see a return or refund appear?

How long does a return or refund take to appear?
Raveen avatar
Written by Raveen
Updated over a week ago

I have a transaction that expired, what does that mean?

What does an "expired" authorization mean?
Sinead avatar
Written by Sinead
Updated over a week ago

I had trouble using my card in-flight

My transaction was declined on the plane
Raveen avatar
Written by Raveen
Updated over a week ago

I’ve been mistakenly charged a foreign transaction (FX) fee

Sinead avatar
Written by Sinead
Updated over a week ago