Specific Transactions | KOHO Help Center

Specific Transactions

9 articles in this collection
Written by Parween and Steph

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.

Written by Steph
Updated over a week ago

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.

Written by Steph
Updated over a week ago

Why is my card being declined?

Written by Parween
Updated this week

When will I see a return or refund appear?

How long does a return or refund take to appear?

Written by Parween
Updated over a week ago

When will an authorization hold expire?

Within 5-15 business days (sometimes sooner)

Written by Steph
Updated over a week ago

I had trouble using my card in-flight

My transaction was declined on the plane

Written by Parween
Updated over a week ago

How do I dispute a charge?

Written by Parween
Updated over a week ago

How do I report a fraudulent transaction?

Written by Parween
Updated over a week ago

I’ve been mistakenly charged a foreign transaction (FX) fee

Written by Steph
Updated over a week ago