Specific Transactions
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10 articles in this collection
Written by Parween, Steph, Laura and 1 other
Written by Parween, Steph, Laura and 1 other
Chargebacks
What is it, is a dispute or refund the same thing, and how can I get started with one?
Written by Selina
Updated over a week ago
Updated over a week ago
A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?
Duplicate charge on my account
Written by Parween
Updated over a week ago
Updated over a week ago
Online Shopping with KOHO
Processing and shipping delays have you confused about where your money went? Let's try and help!
Written by Laura
Updated over a week ago
Updated over a week ago
Can I download a statement of my transactions?
Yes! You pick, CSV or PDF.
Written by Steph
Updated over a week ago
Updated over a week ago
Why did I get over charged at a gas station?
This is a pre-authorized amount, and will correct itself.
Written by Steph
Updated over a week ago
Updated over a week ago
Why is my card being declined?
Written by Parween
Updated over a week ago
Updated over a week ago
When will I see a return or refund appear?
How long does a return or refund take to appear?
Written by Parween
Updated over a week ago
Updated over a week ago
I have a transaction that expired, what does that mean?
What does an "expired" authorization mean?
Written by Steph
Updated over a week ago
Updated over a week ago
I had trouble using my card in-flight
My transaction was declined on the plane
Written by Parween
Updated over a week ago
Updated over a week ago
I’ve been mistakenly charged a foreign transaction (FX) fee
Written by Steph
Updated over a week ago
Updated over a week ago