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Specific Transactions

Specific Transactions

Parween avatar Steph avatar Vanessa avatar +1
10 articles in this collection
Written by Parween, Steph, Vanessa and 1 other

Chargebacks

What is it, is a dispute or refund the same thing, and how can I get started with one?
Selina avatar
Written by Selina
Updated over a week ago

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Duplicate charge on my account
Parween avatar
Written by Parween
Updated over a week ago

Online Shopping with KOHO

Processing and shipping delays have you confused about where your money went? Let's try and help!
Vanessa avatar
Written by Vanessa
Updated over a week ago

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.
Steph avatar
Written by Steph
Updated over a week ago

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.
Steph avatar
Written by Steph
Updated over a week ago

Why is my card being declined?

Parween avatar
Written by Parween
Updated over a week ago

When will I see a return or refund appear?

How long does a return or refund take to appear?
Parween avatar
Written by Parween
Updated over a week ago

I have a transaction that expired, what does that mean?

What does an "expired" authorization mean?
Steph avatar
Written by Steph
Updated over a week ago

I had trouble using my card in-flight

My transaction was declined on the plane
Parween avatar
Written by Parween
Updated over a week ago

I’ve been mistakenly charged a foreign transaction (FX) fee

Steph avatar
Written by Steph
Updated over a week ago