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What are the best practices when I file a dispute?

Updated over 2 weeks ago

When submitting a dispute, give as much detail as you can. This includes:

  • Any communication with the merchant (emails, chat logs, etc.)

  • Screenshots or photos

  • Receipts or contracts

The more info you provide, the better we can support your case.

After you’ve submitted the dispute, you can track its progress right in the KOHO app:

  • Go to the Home tab

  • Scroll down to your transaction feed and tap Active Disputes to check the status

  • We’ll also send a push notification when there’s an update

While we aim to resolve most cases quickly, some can take up to 90 days if they go into arbitration.

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