When submitting a dispute, give as much detail as you can. This includes:
Any communication with the merchant (emails, chat logs, etc.)
Screenshots or photos
Receipts or contracts
The more info you provide, the better we can support your case.
After you’ve submitted the dispute, you can track its progress right in the KOHO app:
Go to the Home tab
Scroll down to your transaction feed and tap Active Disputes to check the status
We’ll also send a push notification when there’s an update
While we aim to resolve most cases quickly, some can take up to 90 days if they go into arbitration.