Spend
Understanding purchases made with your KOHO card.
29 articles
What is the "tap limit" for my card?
Using ATMs with your KOHO card
What is the difference between a fraud case and a dispute case?
Why can't I dispute or report fraud on a pending transaction?
What do I do when I spot a fraudulent transaction on my account?
How do I file a chargeback or dispute?
What are the best practices when I file a dispute?
Is there a time limit for submitting a dispute or fraud case?
Where should I go to look for the history of my disputes?
How long does it take to resolve a case?
Can I block a merchant? Do you do stop payments?
A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?
How much is the foreign exchange fee?
Can I use my KOHO card outside of Canada?
Can I use my KOHO card in the United States?
Are there any countries where my card won't work?
Will my transactions show in CAD, or in the currency of the country I’m visiting?
Can I use KOHO to book hotels?
Can I use KOHO to book a rental car?
Can I book flights with my KOHO card?