Your Card

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16 articles in this collection
Written by Jaclyn, Lara, Parween and 2 others

Your Card FAQs

Questions about using and activating your card
Parween avatar
Written by Parween
Updated this week

All KOHO Account Velocity Limits

The limits on the different KOHO accounts and cards
Laura avatar
Written by Laura
Updated over a week ago

My card is expiring soon.

No need to do anything. We'll ship you a new card within the month it expires.
Jaclyn avatar
Written by Jaclyn
Updated this week

The new KOHO Premium card

Get a new vertical card design
Ehab avatar
Written by Ehab
Updated this week

KOHO Card colours

What do the different KOHO card colours say about you?
Lara avatar
Written by Lara
Updated over a week ago

What is a Virtual Card?

How do I use my virtual card?
Parween avatar
Written by Parween
Updated over a week ago

I lost my card!

How do I replace a lost card?
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

When will my card arrive?

7-15 days after signing up
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I activate my KOHO card?

Call 1-855-564-6999, option 1
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

What do Authorized and Settled mean?

Will I get this money back?
Parween avatar
Written by Parween
Updated over a week ago

How do I reset my PIN?

Call 1-855-564-6999, option 3
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Using ATMs with your KOHO card

Withdrawing money from ATMs
Jaclyn avatar
Written by Jaclyn
Updated this week

Why is my Spendable Negative?

Jaclyn avatar
Written by Jaclyn
Updated this week

Regular Account Velocity Limits

What are the limits on Regular KOHO accounts and cards?
Jaclyn avatar
Written by Jaclyn
Updated over a week ago

Premium Account Velocity Limits

What are my spending and load limits when I have a KOHO Premium account?
Laura avatar
Written by Laura
Updated over a week ago