My card is expiring soon.

No need to do anything. We'll ship you a new card within the month it expires.

Written by Jaclyn
Updated over a week ago

All KOHO Account Velocity Limits

The limits on the different KOHO accounts and cards

Written by Laura
Updated over a week ago

New KOHO Cards

Can I pick the colour of my card?

Written by Lara
Updated over a week ago

What does my KOHO card say about me?

Written by Lara
Updated over a week ago

Can I use KOHO for online purchases?

Heck yes!

Written by Parween
Updated over a week ago

What is a Virtual Card?

How do I use my virtual card?

Written by Parween
Updated over a week ago

What does Authorized and Settled mean?

Will I get this money back?

Written by Lara
Updated over a week ago

Premium Account Velocity Limits

What are my spending and load limits when I have a KOHO Premium account?

Written by Laura
Updated this week

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card

Written by Jaclyn
Updated over a week ago

How do I make my first purchase?

Written by Jaclyn
Updated over a week ago

Can I make my first purchase online?

Written by Parween
Updated over a week ago

What if I don't make my first purchase right away?

Written by Steph
Updated over a week ago

I made my first purchase but I wasn't asked for my PIN?

Written by Jaclyn
Updated over a week ago

What if I don't activate my card right away?

Written by Steph
Updated over a week ago

Why is my Spendable Negative?

Written by Jaclyn
Updated over a week ago

Can I Withdraw Cash from an ATM?

YES!

Written by Jaclyn
Updated over a week ago

Regular Account Velocity Limits

What are the limits on Regular KOHO accounts and cards?

Written by Jaclyn
Updated this week

How do I reset my PIN?

Call 1-855-564-6999, option 3

Written by Jaclyn
Updated over a week ago

How do I activate my KOHO card?

Call 1-855-564-6999, option 1

Written by Jaclyn
Updated over a week ago

When will my card arrive?

15 business days after signing up

Written by Jaclyn
Updated over a week ago

I lost my card!

How do I replace a lost card?

Written by Jaclyn
Updated over a week ago

How do I find an ATM?

Withdrawing money from ATMs

Written by Jaclyn
Updated over a week ago