Your Card FAQs

Questions about using and activating your card

Written by Parween
Updated over a week ago

All KOHO Account Velocity Limits

The limits on the different KOHO accounts and cards

Written by Laura
Updated over a week ago

The new Metal Card

Add some weight (and dazzle!) to your wallet with a metal card that complements the account of your choice.

Written by Laura
Updated over a week ago

My card is expiring soon.

No need to do anything. We'll ship you a new card within the month it expires.

Written by Jaclyn
Updated over a week ago

Replacing your Metal Card

Here's how you can order a replacement Metal Card

Written by Laura
Updated over a week ago

The new KOHO Premium card

Get a new vertical card design

Written by Jaclyn
Updated over a week ago

KOHO Card colours

What do the different KOHO card colours say about you?

Written by Lara
Updated over a week ago

What is a Virtual Card?

How do I use my virtual card?

Written by Parween
Updated over a week ago

I lost my card!

How do I replace a lost card?

Written by Jaclyn
Updated over a week ago

When will my card arrive?

7-15 days after signing up

Written by Jaclyn
Updated over a week ago

How do I activate my KOHO card?

Call 1-855-564-6999, option 1

Written by Jaclyn
Updated over a week ago

What do Authorized and Settled mean?

Will I get this money back?

Written by Parween
Updated over a week ago

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card

Written by Jaclyn
Updated over a week ago

How do I reset my PIN?

Call 1-855-564-6999, option 4

Written by Jaclyn
Updated over a week ago

Using ATMs with your KOHO card

Withdrawing money from ATMs

Written by Jaclyn
Updated over a week ago

Why is my Spendable Negative?

Written by Jaclyn
Updated over a week ago

Regular Account Velocity Limits

What are the limits on Regular KOHO accounts and cards?

Written by Jaclyn
Updated over a week ago

Premium Account Velocity Limits

What are my spending and load limits when I have a KOHO Premium account?

Written by Laura
Updated over a week ago