Your Card FAQs

Questions about using and activating your card

Written by Parween
Updated over a week ago

All KOHO Account Velocity Limits

The limits on the different KOHO accounts and cards

Written by Laura
Updated over a week ago

The new Metal Card

Add some weight (and dazzle!) to your wallet with a metal card that complements the account of your choice.

Written by Laura
Updated this week

My card is expiring soon.

No need to do anything. We'll ship you a new card within the month it expires.

Written by Jaclyn
Updated over a week ago

The new KOHO Premium card

Get a new vertical card design

Written by Jaclyn
Updated over a week ago

KOHO Card colours

What do the different KOHO card colours say about you?

Written by Lara
Updated over a week ago

What is a Virtual Card?

How do I use my virtual card?

Written by Parween
Updated over a week ago

I lost my card!

How do I replace a lost card?

Written by Jaclyn
Updated over a week ago

When will my card arrive?

7-15 days after signing up

Written by Jaclyn
Updated over a week ago

How do I activate my KOHO card?

Call 1-855-564-6999, option 1

Written by Jaclyn
Updated over a week ago

What do Authorized and Settled mean?

Will I get this money back?

Written by Parween
Updated over a week ago

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card

Written by Jaclyn
Updated over a week ago

How do I reset my PIN?

Call 1-855-564-6999, option 4

Written by Jaclyn
Updated over a week ago

Using ATMs with your KOHO card

Withdrawing money from ATMs

Written by Jaclyn
Updated over a week ago

Why is my Spendable Negative?

Written by Jaclyn
Updated over a week ago

Regular Account Velocity Limits

What are the limits on Regular KOHO accounts and cards?

Written by Jaclyn
Updated this week

Premium Account Velocity Limits

What are my spending and load limits when I have a KOHO Premium account?

Written by Laura
Updated this week