My card is expiring soon.

No need to do anything. We'll ship you a new card within the month it expires.

Written by Jaclyn
Updated this week

All KOHO Account Velocity Limits

The limits on the different KOHO accounts and cards

Written by Laura
Updated this week

The new KOHO Premium card

Get a new vertical card design

Written by Ehab
Updated over a week ago

New KOHO Cards

Can I pick the colour of my card?

Written by Lara
Updated over a week ago

What does my KOHO card say about me?

Written by Lara
Updated over a week ago

Can I use KOHO for online purchases?

Heck yes!

Written by Parween
Updated over a week ago

What is a Virtual Card?

How do I use my virtual card?

Written by Parween
Updated over a week ago

What does Authorized and Settled mean?

Will I get this money back?

Written by Lara
Updated over a week ago

Premium Account Velocity Limits

What are my spending and load limits when I have a KOHO Premium account?

Written by Laura
Updated this week

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card

Written by Jaclyn
Updated over a week ago

How do I make my first purchase?

Written by Jaclyn
Updated over a week ago

Can I make my first purchase online?

Written by Parween
Updated over a week ago

What if I don't make my first purchase right away?

Written by Steph
Updated over a week ago

I made my first purchase but I wasn't asked for my PIN?

Written by Jaclyn
Updated over a week ago

What if I don't activate my card right away?

Written by Steph
Updated over a week ago

Why is my Spendable Negative?

Written by Jaclyn
Updated over a week ago

Can I Withdraw Cash from an ATM?

YES!

Written by Jaclyn
Updated over a week ago

Regular Account Velocity Limits

What are the limits on Regular KOHO accounts and cards?

Written by Jaclyn
Updated this week

How do I reset my PIN?

Call 1-855-564-6999, option 3

Written by Jaclyn
Updated over a week ago

How do I activate my KOHO card?

Call 1-855-564-6999, option 1

Written by Jaclyn
Updated over a week ago

When will my card arrive?

7-15 days after signing up

Written by Jaclyn
Updated this week

I lost my card!

How do I replace a lost card?

Written by Jaclyn
Updated over a week ago

How do I find an ATM?

Withdrawing money from ATMs

Written by Jaclyn
Updated over a week ago