Your Card

Learn about your account limits, card arrival times, activating your card, and how to replace a lost or damaged card

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18 articles in this collection
Written by Lara, Sinead, Peter and 1 other

Is KOHO a Debit Card?

Making purchases with your Physical and Virtual Cards

Written by Sinead
Updated this week

Your Card FAQs

Questions about using and activating your card

Written by Ethan
Updated this week

All KOHO Account Velocity Limits

The limits on the different KOHO accounts and cards

Written by Lara
Updated this week

Unverified Account Velocity Limits

What are the limits on KOHO for users who have not verified their identity?

Written by Peter
Updated this week

My card is expiring soon.

No need to do anything. We'll ship you a new card within the month it expires.

Written by Lara
Updated this week

The KOHO Premium card

Get the vertical card design!

Written by Lara
Updated this week

KOHO Card colours

What do the different KOHO card colours say about you?

Written by Lara
Updated this week

What is a Virtual Card?

How do I use my Virtual Card?

Written by Ethan
Updated this week

I lost my card!

How do I replace a lost or stolen card?

Written by Lara
Updated this week

When will my card arrive?

10 days after signing up!

Written by Lara
Updated this week

How do I activate my KOHO card?

Call 1-855-564-6999, option 2

Written by Lara
Updated this week

What do Authorized and Settled mean?

Will I get this money back?

Written by Ethan
Updated this week

How do I sync my PIN with my card?

Make an in-store purchase after calling to activate your card

Written by Lara
Updated this week

How do I reset my PIN?

Call 1-855-564-6999, option 4

Written by Lara
Updated this week

Using ATMs with your KOHO card

Withdrawing money from ATMs

Written by Lara
Updated this week

Why is my Spendable Negative?

Written by Lara
Updated this week

Regular Account Velocity Limits

What are the limits on Regular KOHO accounts and cards?

Written by Lara
Updated this week

Premium Account Velocity Limits

What are my spending and load limits when I have a KOHO Premium account?

Written by Lara
Updated this week