How do I activate my KOHO card?
Updated yesterday

If you opted-into a physical KOHO card, it will arrive within 10 days of signing up! In the meantime, you can use your Virtual card 💳

Received your new card? Here are the steps to activate your physical KOHO card:

Option 1:

  1. Scan the QR code on your card envelope or select My cards in-app

  2. Select your physical card > Activate card (no need to activate your Virtual card)

  3. Enter the last four digits of your card, the expiry date and CVV

  4. Choose your new PIN number

  5. Card is activated 🎉

  6. Load funds onto your card. Read how here.

  7. Make an in-store purchase. For this first transaction, insert your card + input your PIN*. You can use the tap function AFTER you complete this step.

Option 2:

  1. Call 1-855-564-6999 and select option 2 to activate and set your PIN (make sure to be calling from the same phone number associated with your KOHO account)

  2. Card is activated 🎉

  3. Load funds onto your card. Read how here

  4. Make an in-store purchase. For this first transaction, insert your card + input your PIN*. You can use the tap function AFTER you complete this step.

*If your purchase happens to go through without you needing to input your PIN, don't worry, this happens every once in a blue moon. You're still good to go.

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