Your KOHO card is now compatible with Apple Pay. If you're having issues adding your card to your Apple Wallet or using Apple Pay, here are some common troubleshooting issues.
Problem Verifying Your Card
When adding your KOHO card to your Apple Wallet, if you receive the message "card not provisioned," or "try again later" during the card verification step, you will need to verify your identity on the phone.
KOHO Card is Locked
If your transaction doesn't go through, please check whether your card is locked within the KOHO app or web.
Apple Pay won't work if the Physical or Virtual card that's linked to your Apple Wallet is locked.
Device Limit Reached
If you see a "Device Limit Reached" message when adding your KOHO card to Apple Pay, it means you’ve hit the maximum number of devices for that card. Try removing any KOHO cards you’ve already added to your mobile wallet. After that, you should be able to add your new card.
If you're experiencing difficulties adding your card to Apple Pay, please call 1-833-793-3372 for assistance.