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Rent Reporting
Updated this week

With KOHO’s Rent Reporting, you can help build your credit history by paying rent to your landlord with KOHO! Here's how it works:

  • Once you enrol in a paid plan or subscribe to Credit Building, you can utilize Rent Reporting!

  • Let us know your renter details

  • Pay your landlord from your KOHO account through e-Transfer, a pre-authorized debit, or your KOHO card

  • For each monthly rent payment, we’ll report to Credit Bureau Equifax

  • See your credit history improve 🎉

💡 Already on the Everything Plan? Take advantage of Tenant Insurance and Rent Reporting and you can earn 0.25% cash back on every rent payment you make and report through KOHO. Learn more here.


How do I register?

To opt into our Rent Reporting feature, you must first be subscribed to Credit Building or a paid plan (Essential, Extra or Everything).

Upon opting into Credit Building or a paid plan, all you need is to have your rental agreement ready and then you can proceed to register for Rent Reporting!

  1. Open the KOHO app

  2. Tap the Discover tab, then select Rent Reporting. You can also find Rent Reporting on the Credit or Plans tab.


Who can use Rent Reporting?

Although we encourage every KOHO member to use Rent Reporting, there may be scenarios where it might not be applicable. Please refer to our Rent Reporting eligibility guide to check if you can use Rent Reporting.


Do you charge any fees for Rent Reporting?

Rent Reporting is free of charge for paid plan or Credit Building subscribers!


How can I pay my rent with KOHO?

To make a rent payment to your landlord, you can do so in-app. You can pay by selecting $ > Pay Rent or by going to the Discover tab > Rent Reporting > Pay Rent.

There are a few ways you can pay rent with KOHO:

  1. Pre-authorized debit: Send your KOHO account information to your landlord to have the rent automatically debited from your account.

  2. e-Transfer*: Send an e-Transfer to your landlord. If your landlord typically sends you an e-Transfer request instead, ensure that you fulfill the e-Transfer request with your KOHO account.

  3. KOHO card: Send your KOHO debit card details to your landlord to have the rent automatically debited from your account. There may be a merchant surcharge for using this payment method. Please consult your landlord for further information.

*We have a daily maximum outbound e-Transfer limit of $3000. If you want to send rent over $3000, please use the pre-authorized debit or debit card option instead.


I already paid my rent, why isn’t my payment showing?

There may be instances where your rent payment is not automatically recorded. In these situations, our system will try to find your rent payment.

💡 The earliest date on which we can report rent is seven days following the sign-up date. If you have recently signed up and your rent is due within seven days of your signup, please pay your rent through KOHO going forward and the following month's rent payment will be your first reported payment.

To confirm your rent payment:

  1. Open the KOHO app

  2. Tap the Discover tab, then select Rent Reporting.

  3. Confirm your rent payment 👍

  4. Payment will be saved!

To manually add your rent payment:

  1. Open the KOHO app

  2. Tap the Discover tab, then select Rent Reporting.

  3. Under “Completed rent payments”, select “Already paid? Choose the payment to mark it as paid.”

  4. Choose the corresponding rent payment

  5. Payment will be saved!

If you still cannot find your rent payment, reach out to our support team in-app or on the web portal to assist you.


Can I edit a rent payment? / The completed rental payment is incorrect.

Your rent payments are automatically recorded based on the information you provided during enrollment.

If an incorrect rent payment appears, you can edit it in the app. However, once the rent payment has been reported to Equifax, it can no longer be edited.

For assistance with changing reported rent payments, you can contact our support team through the app or the web portal.


How do I manage my rent details?

Need to change the rent amount, last payment date, or the rental end date?

You can update your Rent Reporting details right in-app:

  1. Open the KOHO app and go to the Discover tab.

  2. Select Rent Reporting.

  3. Simply click on the settings icon in the top right corner of that page.

  4. Select “Rent Details” and update your rent information.


What if I need to move or end my rental agreement?

We want to ensure Rent Reporting works with the changes in your life including a new move.

We recommend updating your address in-app. To make changes to your account in-app, head over to the profile icon > Personal Details in the KOHO app 📫


What is a tradeline?

A tradeline is an account that appears on your credit report.


How will I know if Rent Reporting is working?

With Rent Reporting, your rent payment for a month is submitted to Equifax in the next calendar month.

You can expect to see KOHO appear on your credit report in the second week of the month following your monthly rent payment. For example, if you made a rent payment on the 1st of December, you would see KOHO in your credit report the second week of January.

💡 For the initial report, Rent Reporting will not appear on your Equifax report until early December to ensure accurate reporting.


How will missing a rent payment impact my score?

Just like how paying your bills on time helps your credit score go up, the opposite is also true. If you don't pay your bills on time, it will damage your credit history.

Therefore, ensure timely rent payments to avoid the closure of your rent reporting account and any negative effects on your credit score.


How would cancelling Rent Reporting affect my credit score?

Cancelling your Rent Reporting can affect your credit score in two ways:

  1. It can shorten your credit history, making you less reliable to lenders.

  2. It reduces the variety of account types in your credit history, which can affect your credit mix.

Improving your credit history takes time and patience. But there’s good news! We keep your Rent Reporting open for 3 months after you cancel. That way, if the age of your credit history is reduced from the cancellation, it won’t show up for at least a few months (if at all).


How do I cancel this?

To stop using Rent Reporting, follow these steps:

  1. Open the KOHO app and go to the Discover tab.

  2. Select Rent Reporting.

  3. Simply click on the settings icon in the top right corner of that page.

  4. Choose “Cancel Rent Reporting”.


Why was my Rent Reporting cancelled?

We will automatically cancel your Rent Reporting line with Equifax if any of the following apply:

  1. Once you cancel Rent Reporting in-app

  2. Once you miss 3 rent payments in a row

  3. If you are no longer paying for either Credit Building or a paid KOHO Plan (Essential, Extra or Everything)

If Rent Reporting was incorrectly cancelled, you can start rent reporting again in-app.

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