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Specific Transactions

Specific Transactions

Parween avatar Steph avatar
9 articles in this collection
Written by Parween and Steph

How do I dispute a charge?

Parween avatar
Written by Parween
Updated over a week ago

How do I report a fraudulent transaction?

Parween avatar
Written by Parween
Updated over a week ago

Why is my card being declined?

Parween avatar
Written by Parween
Updated over a week ago

I had trouble using my card in-flight

My transaction was declined on the plane
Parween avatar
Written by Parween
Updated over a week ago

When will I see a return or refund appear?

How long does a return or refund take to appear?
Parween avatar
Written by Parween
Updated over a week ago

I’ve been mistakenly charged a foreign transaction (FX) fee

Steph avatar
Written by Steph
Updated over a week ago

When will an authorization hold expire?

Within 5-15 business days (sometimes sooner)
Steph avatar
Written by Steph
Updated over a week ago

Can I download a statement of my transactions?

Yes! You pick, CSV or PDF.
Steph avatar
Written by Steph
Updated over a week ago

Why did I get over charged at a gas station?

This is a pre-authorized amount, and will correct itself.
Steph avatar
Written by Steph
Updated over a week ago
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