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Spend
Understanding refund timelines, declined purchases, and disputes.
16 articles in this collection
Written by
Lara,
Sinead,
and
Colin
Online Shopping with KOHO
Written by
Lara
Updated over a week ago
Can I download a statement of my transactions?
Written by
Sinead
Updated over a week ago
A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?
Written by
Colin
Updated over a week ago
Refunds
Can I have a refund processed to a cancelled, locked, or expired card?
Written by
Sinead
Updated over a week ago
When will I see a return or refund appear?
Written by
Colin
Updated over a week ago
Why was I overcharged at the spa/salon?
Written by
Sinead
Updated over a week ago
What do Authorized and Settled mean?
Written by
Colin
Updated over a week ago
Why did I get over charged at a gas station?
Written by
Sinead
Updated over a week ago
I have a transaction that expired. What does that mean?
Written by
Sinead
Updated over a week ago
Chargebacks & Disputes
Can I block a merchant? Do you do stop payments?
Written by
Sinead
Updated over a week ago
How do I dispute a charge?
Written by
Colin
Updated over a week ago
Chargebacks
Written by
Colin
Updated over a week ago
Declined Charges
Why is my card being declined?
Written by
Colin
Updated over a week ago
My transaction was declined but I've still been charged
Written by
Sinead
Updated over a week ago
I had trouble using my card in-flight
Written by
Colin
Updated over a week ago
Can I use my card for online gambling?
Written by
Lara
Updated over a week ago