Spend

Understanding refund timelines, declined purchases, and disputes.

16 articles in this collection
Written by Lara, Sinead, and Colin

Online Shopping with KOHO

Written by Lara
Updated over a week ago

Can I download a statement of my transactions?

Written by Sinead
Updated over a week ago

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Written by Colin
Updated over a week ago

Refunds

Can I have a refund processed to a cancelled, locked, or expired card?

Written by Sinead
Updated over a week ago

When will I see a return or refund appear?

Written by Colin
Updated over a week ago

Why was I overcharged at the spa/salon?

Written by Sinead
Updated over a week ago

What do Authorized and Settled mean?

Written by Colin
Updated over a week ago

Why did I get over charged at a gas station?

Written by Sinead
Updated over a week ago

I have a transaction that expired. What does that mean?

Written by Sinead
Updated over a week ago

Chargebacks & Disputes

Can I block a merchant? Do you do stop payments?

Written by Sinead
Updated over a week ago

How do I dispute a charge?

Written by Colin
Updated over a week ago

Chargebacks

Written by Colin
Updated over a week ago

Declined Charges

Why is my card being declined?

Written by Colin
Updated over a week ago

My transaction was declined but I've still been charged

Written by Sinead
Updated over a week ago

I had trouble using my card in-flight

Written by Colin
Updated over a week ago

Can I use my card for online gambling?

Written by Lara
Updated over a week ago