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Spend

Spend

Understanding refund timelines, declined purchases, and disputes.

16 articles

Can I download a statement of my transactions?

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

Refunds

Can I have a refund processed to a cancelled, locked, or expired card?

When will I see a return or refund appear?

Why was I overcharged at the spa/salon?

What do Authorized and Settled mean?

Why did I get over charged at a gas station?

I have a transaction that expired. What does that mean?

Chargebacks & Disputes

Can I block a merchant? Do you do stop payments?

What do I do when I spot a fraudulent transaction on my account?

How do I file a chargeback or dispute?

Declined Charges

Why is my card being declined?

I tried to withdraw cash from an ATM but it was unsuccessful

My transaction was declined but I've still been charged

I had trouble using my card in-flight

Can I use my card for online gambling?