KOHO

What is the "tap limit" for my card?

Using ATMs with your KOHO card

Understanding purchases made with your KOHO card. 

Spend

What do Pending and Settled mean?

Can I download a statement of my transactions?

Why was I overcharged at the spa/salon?

Why did I get over charged at a gas station?

General Information

Can I block a merchant? Do you do stop payments?

A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?

How do I file a chargeback or dispute?

What do I do when I spot a fraudulent transaction on my account?

Chargebacks & Disputes

Why is my card being declined?

I tried to withdraw cash from an ATM but it was unsuccessful

I had trouble using my card in-flight

Can I use my card for online gambling?

Declined Charges

How much is the foreign exchange fee?

Can I use my KOHO card outside of Canada?

Can I use my KOHO card in the United States?

Are there any countries where my card won't work?

Will my transactions show in CAD, or in the currency of the country I’m visiting?

Can I use KOHO to book hotels?

Can I use KOHO to book a rental car?

Can I book flights with my KOHO card?

Travel

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