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Spend
Understanding refund timelines, declined purchases, and disputes.
By Sinead and 2 others
3 authors
16 articles
Online Shopping with KOHO
Can I download a statement of my transactions?
A merchant charged me twice (Amazon, Apple, Uber/Lyft etc.). How do I get my money back?
Refunds
Can I have a refund processed to a cancelled, locked, or expired card?
When will I see a return or refund appear?
Why was I overcharged at the spa/salon?
What do Authorized and Settled mean?
Why did I get over charged at a gas station?
I have a transaction that expired. What does that mean?
Chargebacks & Disputes
Can I block a merchant? Do you do stop payments?
What do I do when I spot a fraudulent transaction on my account?
How do I file a chargeback or dispute?
Declined Charges
Why is my card being declined?
My transaction was declined but I've still been charged
I had trouble using my card in-flight
Can I use my card for online gambling?
