Answers to the most popular questions we get!
80 articles
What is Pay Later?
Will Pay Later impact my credit score?
Do you charge any interest or fees for Pay Later?
What purchases are eligible to use Pay Later for?
How many active Pay Later plans can I have at a time?
What durations of Pay Later plans can I choose from?
How are my payments collected for a Pay Later plan?
Can I pay my Pay Later loan off in advance?
Who is eligible to use the Cash Deposit feature?
Why do I need to verify my identity to use this feature?
What information gets shared with Canada Post?
Which Canada Post locations won't support this loading method?
What should I do if my account name and date of birth don't match my photo ID?
How do I load cash into my KOHO account?
How much cash can I load into my account?
How long does it take for the cash to be loaded into my account?
What does the pending status mean?
Why was my Cash Deposit declined?
What if my cash hasn't shown up in my KOHO account?
The amount I deposited differs from what was credited to my KOHO account, what should I do?
What happens if I don't have a receipt for my deposit?
How do I know if I have anyone else in my rent agreement?
Why would my rental agreement change?
Do you charge any fees for Rent Reporting?
Can I report previous rent payments?
How does Rent Reporting help my credit score?
Can I use Rent Reporting if I receive rent or pay a mortgage?
Can I use Rent Reporting if I pay rent in installments or on a bi-weekly/weekly basis?
Do you perform a credit check for Rent Reporting?
What Tenant Insurances are offered through KOHO?
What is covered with Standard Tenant Coverage?
Is Standard Tenant Coverage available for my province?
How do I register for Standard Tenant Coverage?
When is my Standard Tenant Coverage payment date?
When will my payment for Standard Tenant Coverage be processed?
Is there a waiting period for my Standard Tenant Coverage before I can submit a claim?
Is there a deductible that I have to pay when I make a claim for my Standard Tenant Coverage?
I have a question about the Standard Tenant Coverage, who do I contact?
What is the difference between a policy and a certificate?
Where can I see my Standard Tenant Coverage Policy Certificate?
How do I access my Standard Tenant Coverage policy details?
How do I make a Standard Tenant Coverage claim?
Can I upgrade or downgrade my Standard Tenant Coverage coverage?
How do I cancel my Standard Tenant Coverage policy?
Why was my Standard Tenant Coverage policy cancelled?
What if I need to move or end my rental agreement?
Is Tenant Coverage available for my province?
What is the difference between Standard Tenant Coverage and Custom Tenant Insurance?
I have a question about the Custom Tenant Coverage, who do I contact?
Can I see my Custom Tenant Coverage, such as my Certificate or policy details, in the KOHO mobile app?
Can I earn cash back on my rent payments with a Custom Tenant Coverage?
How do I make a Custom Tenant Coverage claim?
What if I want to change or cancel my Custom Tenant Coverage?