Answers to the most popular questions we get!
39 articles
What is Pay Later?
How does Pay Later work?
Will Pay Later impact my credit score?
Do you charge any interest or fees for Pay Later?
What purchases are eligible to use Pay Later for?
How many active Pay Later plans can I have at a time?
What durations of Pay Later plans can I choose from?
How are my payments collected for a Pay Later plan?
Who is eligible to use the Cash Deposit feature?
Why do I need to verify my identity to use this feature?
What information gets shared with Canada Post?
Which Canada Post locations won't support this loading method?
What should I do if my account name and date of birth don't match my photo ID?
How do I load cash into my KOHO account?
How much cash can I load into my account?
How long does it take for the cash to be loaded into my account?
What does the pending status mean?
Why was my Cash Deposit declined?
What if my cash hasn't shown up in my KOHO account?
The amount I deposited differs from what was credited to my KOHO account, what should I do?
What happens if I don't have a receipt for my deposit?