To modify your policy before your trip departure, contact our insurance partner Walnut at 1-888-966-5308 and use code: 564101 or [email protected].

To modify your policy after your trip departure, contact TuGo Insurance at 647-381-1991.

Please be advised that some changes may not be possible or may be subject to waiting periods.

To extend your Travel Insurance policy, contact TuGo Insurance at 647-381-1991.

You can always find this information by following the steps below:

Kindly note that if you have recently updated your policy, you should refer to the email from TuGo Insurance for the most recent information about your policy.

You cannot cancel your policy once you have departed for your trip. If it is before your trip departure, you can cancel your policy by following the steps below.

To cancel your Travel Insurance policy, you can do so by contacting TuGo insurance at:

You can always find this information by following the steps below:

Kindly note that if you have recently updated your policy, you should refer to the email from TuGo Insurance for the most recent information about your policy.

All payments for Travel Insurance are processed by TuGo insurance.

For refunds or payment issues, contact TuGo Insurance at 1-855-929-8846 or [email protected].

Note: KOHO cannot help with refunds or payment issues for Travel Insurance.