How do I reset my password?
Updated over a week ago

Resetting passwords are never fun. Here's a step-by-step guide on how to reset your password:

  1. Make sure you're logged out

  2. In the KOHO app, tap forgot your password on the KOHO App home screen. If you're on KOHO Web, just select Forgot Password?

  3. Enter the email associated with your KOHO account, and tap send reset link

  4. Open the email and tap change password

  5. Create a new password and ensure it meets our complexity criteria:

  • 8 characters minimum

  • 1 upper case character

  • 1 lower case character

  • 1 special character

6. Confirm new password

7. You will need to verify this change with a one-time code sent to the phone number we have on file for you

8. You will be redirected back into the app successfully 🙌

Not working for you?

If you run into trouble opening the reset link, try the following...

  1. It's possible that links are set to only open in a browser. To fix this, long tap the password reset link and then choose "Open with KOHO".

  2. If the above doesn't work, uninstall and reinstall the KOHO app, then launch the app and request a new password reset email.

  3. If you haven't received the password reset email, check your "junk" or "spam" folders to see if the link was sent there.

  4. If you have a Hotmail or Outlook email address, also double-check your email inbox on your desktop browser.

Give us a shout through the in-app chat or KOHO web chat if you have any questions along the way!

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