Resetting passwords are never fun. Here's a step-by-step guide on how to reset your password:

  1. Make sure you're logged out
  2. Tap Forgot Your Password on the KOHO App home screen
  3. Enter the email associated with your KOHO account, and tap Send Reset Link
  4. Open the email and tap Change Password
  5. Create a New Password
  6. Confirm New Password 
  7. Enter your Passcode. This is the 4-digit code you set up to get into the app. If you've forgotten it, click Forgot Passcode and set up a time with us to change it.
  8. You will be redirected back into the app successfully 🙌

Not working for you?

If you run into trouble opening the reset link, try the following...

  1. It's possible that links are set to only open in a browser. To fix this, long tap the password reset link and then choose "Open with KOHO".
  2. If the above doesn't work, uninstall and reinstall the KOHO app, then launch the app and request a new password reset email.

Give us a shout through in-app chat if you have any questions along the way!

Additional Articles you may find helpful:

How do I reset my Passcode?

Can't Open Reset Password Link

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