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KOHO Cash Deposit
Updated over a week ago

We’re excited to announce our new Cash Deposit feature!

You'll find answers to common questions about our newest loading method here.

Who is eligible to use the Cash Deposit feature?

This feature is available exclusively to users with verified KOHO accounts. Account verification is essential to ensure secure and personalized access to all KOHO's features.


Why do I need to verify my identity to use this feature?

Identity verification helps protect your account and ensures that only you can access and manage your money.


What information gets shared with Canada Post?

Only your name and date of birth are shared with Canada Post to verify you. Your KOHO account information is not shared with Canada Post.

What should I do if my account name and date of birth don't match my photo ID?

Please reach out to our support team via in-app chat if you need to update the legal name on your account.


How do I load cash into my KOHO account?

To load cash:

  1. Open the KOHO app and navigate to the "$" section.

  2. Tap “Add Money” then "Add Cash" and then select "Find your nearest Canada Post location."

  3. Bring a government-issued photo ID to the Canada Post.

  4. Present the unique QR code from the app to the clerk, who will then process your cash deposit.


How much cash can I load into my account?

You can load the following amounts:

  • The minimum amount you’ll need to deposit in order to use this method is $ 10 per transaction.

  • The maximum amount you can deposit using this method is $1,000 per 24 hours.

  • The maximum amount you can deposit using this method is $10,000 per 30 days.

  • All deposits must be in Canada Dollars.


How long does it take for the cash to be loaded into my account?

Cash deposits typically reflect in your KOHO account within about 10 minutes after the transaction is completed at Canada Post.


What does the pending status mean?

As soon as you load your KOHO account, the cash deposit will move to a 'pending' status. It will then be loaded within 10 minutes.


Why was my Cash Deposit declined?

Deposits can be declined for several reasons, such as exceeding your allowed transaction or monthly load limits. Contact our support team if you need clarity or assistance.


What if my cash hasn't shown up in my KOHO account?

If your deposit doesn't appear within 10 minutes, please contact our support team via in-app chat for immediate assistance. You’ll be asked to upload the receipt provided to you by Canada Post.


The amount I deposited differs from what was credited to my KOHO account, what should I do?

Contact our support team with the receipt of the deposit. We will review the transaction details and resolve any discrepancies.


What happens if I don't have a receipt for my deposit?

If the deposit was successful, it should appear in your account. If there are any issues or discrepancies, please reach out to our support team for help.


Which Canada Post locations won't support this loading method?

Outlet Name

Address

Province

SHESHATSHIU PO

1 NORTHWEST RIVER RD (SHESHATSHIU)

NL

ARCTIC BAY PO

PO BOX 30 (ARCTIC BAY)

NU

TALOYOAK PO

GENERAL DELIVERY (TALOYOAK)

NU

IGLOOLIK PO

GENERAL DELIVERY PO BOX 90 (IGLOOLIK)

NU

QIKIQTARJUAK PO

GENERAL DELIVERY (QIKIQTARJUAK)

NU

SANIKILUAQ PO

GENERAL DELIVERY (SANIKILUAQ)

NU

CHESTERFIELD INLET PO

GENERAL DELIVERY (CHESTERFIELD INLET)

NU

CAPE DORSET PO

PO BOX 90 (CAPE DORSET)

NU

HALL BEACH PO

GENERAL DELIVERY (HALL BEACH)

NU

GJOA HAVEN PO

GENERAL DELIVERY (GJOA HAVEN)

NU

CORAL HARBOUR PO

GENERAL DELIVERY (CORAL HARBOUR)

NU

CLYDE RIVER PO

GENERAL DELIVERY (CLYDE RIVER)

NU

BAKER LAKE PO

GENERAL DELIVERY (BAKER LAKE)

NU

ARVIAT PO

GENERAL DELIVERY (ARVIAT)

NU

NAUJAAT PO

GENERAL DELIVERY (NAUJAAT)

NU

POND INLET PO

GD (POND INLET)

NU

KIMMIRUT PO

GENERAL DELIVERY (KIMMIRUT)

NU

BP SALLUIT

GENERAL DELIVERY (SALLUIT)

QC

KANGIQSUJUAQ PO

UVILULIK ST (KANGIQSUJUAQ)

QC

BP UMIUJAQ

253 MAIN ST (UMIUJAQ)

QC

TSIIGEHTCHIC PO

GENERAL DELIVERY (TSIIGEHTCHIC)

NT

TUKTOYAKTUK PO

BOX 260 (TUKTOYAKTUK)

NT

FOX LAKE PO

GENERAL DELIVERY (FOX LAKE)

AB

FORT GOOD HOPE PO

GENERAL DELIVERY (FORT GOOD HOPE)

NT

DELINE PO

GENERAL DELIVERY (DELINE)

NT

FORT LIARD PO

GENERAL DELIVERY (FORT LIARD)

NT

FORT PROVIDENCE PO

GENERAL DELIVERY (FORT PROVIDENCE)

NT

FORT RESOLUTON PO

126 LAKEVIEW DR (FORT RESOLUTION)

NT

RAE EDZO PO

PO BOX 40 (BEHCHOKO)

NT

TULITA PO

6 BLUEBERRY HILL DR PO BOX 143 (TULITA)

NT

NORMAN WELLS PO

1 TOWNE SQUARE (NORMAN WELLS)

NT

FOND DU LAC PO

PO BOX 209 (FOND DU LAC)

SK

SOUTHEND PO

PO BOX 39 (SOUTHEND)

SK

BLACK LAKE PO

PO BOX 216 (BLACK LAKE)

SK

STANLEY MISSION PO

PO BOX 10 (STANLEY MISSION)

SK

STONY RAPIDS PO

GENERAL DELIVERY (STONY RAPIDS)

SK

ST THERESA POINT PO

GENERAL DELIVERY (ST THERESA POINT)

MB

LAC BROCHET PO

GENERAL DELIVERY (LAC BROCHET)

MB

BROCHET PO

138 LAKESHORE DR (BROCHET)

MB

BERENS RIVER PO

BERENS RIVER FIRST NATIONS BLDG 42 (BERENS RIVER)

MB

LITTLE GRAND RAPIDS PO

GENERAL DELIVERY (LITTLE GRAND RAPIDS)

MB

GOD S LAKE NARROWS PO

GENERAL DELIVERY (GOD S LAKE NARROWS)

MB

NEGGINAN (POPLAR RIVER) PO

GENERAL DELIVERY (NEGGINAN (POPLAR RIVER))

MB

PAUINGASSI PO

2 RIVERSIDE DR (PAUINGASSI)

MB

SPLIT LAKE PO

GENERAL DELIVERY (SPLIT LAKE)

MB

SOUTH INDIAN LAKE PO

GENERAL DELIVERY (SOUTH INDIAN LAKE)

MB

SHAMATTAWA PO

GENERAL DELIVERY (SHAMATTAWA)

MB

PUKATAWAGAN PO

GENERAL DELIVERY (PUKATAWAGAN)

MB

RED SUCKER LAKE PO

GENERAL DELIVERY (RED SUCKER LAKE)

MB

OXFORD HOUSE PO

GD (OXFORD HOUSE)

MB

YORK LANDING PO

GENERAL DELIVERY (YORK LANDING)

MB

ISLAND LAKE PO

41 WAWATAY Avenue (GARDEN HILL)

MB

MOOSE LAKE PO

L3 P522 (MOOSE LAKE)

MB

KASHECHEWAN PO

GENERAL DELIVERY (KASHECHEWAN)

ON

ATTAWAPISKAT PO

GENERAL DELIVERY (ATTAWAPISKAT)

ON

PIKANGIKUM PO

111A W POPSE N22STORENENT (PIKANGIKUM)

ON

SANDY LAKE PO

GENERAL DELIVERY (SANDY LAKE)

ON

KASABONIKA PO

GD COMMUNITY CENTRE PO BOX 125 (KASABONIKA)

ON

KEEWAYWIN PO

111A WPOKSE N77STORENENT (KEEWAYWIN)

ON

LANSDOWNE PO

111A WPOLSE N08STORENENT (LANSDOWNE)

ON

POPLAR HILL PO

GENERAL DELIVERY (POPLAR HILL)

ON

DEER LAKE PO

GENERAL DELIVERY (DEER LAKE)

ON

WEBEQUIE PO

PO BOX 118 (WEBEQUIE)

ON

FORT SEVERN PO

PO BOX 94 (FORT SEVERN)

ON

CAT LAKE PO

GENERAL DELIVERY (CAT LAKE)

ON

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