Before we can complete your account, we need to verify your identity. This will let us build a secure profile + protect you from fraud. 

Your identity may be verified automatically if you have an adequate credit file where the name, address, and date of birth match what you used to sign up for KOHO.


If we can't verify you automatically, we'll need to manually review your account. We'll need 2 documents from you. Please choose 2 options, from 2 different categories.

Category 1
Name & Date of Birth

✔ Front and back of a valid Canadian issued photo ID (no health cards)
✔ In-app scan of valid Canadian provincial driver’s licence
✔ Valid work/study permit issued by the government of Canada


Category 2
Name & Address

✔ Utility bill ie. phone, internet, hydro, etc.
✔ CRA document ie. Notice of Assessment
✔ Document of insurance policy or monthly statement

Category 3
Name & Financial Institution

✔ Bank or credit union statement
✔ Investment statement
✔ Credit card statement
✔ Link your bank account here


**P.S. For images of your photo ID, please send the front and back

Once we receive your documents, it will take 2-4 business days for our team to review. Reach out through in-app chat if you have any questions 💬


Additional Articles you may find helpful:

Accepted banks to link in-app for identity verification

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