If you run into trouble opening the reset link, try the following...
- It's possible that links are set to only open in a browser. To fix this, long tap the password reset link and then choose "Open with KOHO".
- If the above doesn't work, uninstall and reinstall the KOHO app, then launch the app and request a new password reset email.
Give us a shout through in-app chat if you have any questions along the way!