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What do Pending and Settled mean?
What do Pending and Settled mean?
Updated over a week ago

Will I get this money back?

Pending transactions (also referred to as authorization holds, pre-auths, or auths) are a way for the merchant to ensure that you have enough funds in your account to complete the purchase. The merchant puts a hold on those funds and can either complete the transaction by collecting the funds or allow the pending transaction to expire, in which case, the funds will be returned to your account 💰

When the merchant collects the funds, the amount that was "pending" is then marked as "settled" and the merchant receives the funds. This will complete this transaction 💸

If the merchant fails to collect the payment, the transaction will instead expire* and return to your KOHO account in approximately 7-10 days for most purchases (and 30 days for hotel reservations, Airbnbs, and car rentals).

You can check the pending/settled status of a transaction in-app by selecting the specific transaction in your Activity Feed.

*We are unfortunately unable to manually expire transactions from our side or expedite this process. Please wait until the 7-10 day timeframe (or 30 day timeframe for car rentals, hotels, and Airbnbs) has expired for the funds to return.

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