When you see a transaction marked as "pending," it means that the funds are on hold by the merchant. This is a normal part of the transaction process. The merchant has placed a temporary hold on the funds, which usually lasts up to 7 days. For certain types of transactions, such as those involving hotels or car rentals, this period can extend up to 16 days.

During this pending period, the merchant can either finalize the charge or release the hold. If the charge is finalized, the transaction will be completed, and the funds will be deducted from your account. If the merchant decides to release the hold, the pending transaction will disappear, and the funds will become available in your account again.

Please note that the KOHO support team does not have the ability to cancel these holds or expedite the process. We kindly ask that you monitor your transaction feed for the latest updates on your pending transactions.