Will I get this money back?

Authorization holds (also referred to as pre-authorizations, pre-auths, or auths) are a way for the merchant to ensure that you have enough funds in your account to complete the purchase. The merchant puts a hold on those funds and can either complete the transaction by collecting the funds or allow the authorization to expire, in which case, the funds will be returned to your account 💰

When the merchant collects the funds, the amount that was "authorized" is then marked as "settled" and the merchant receives the funds. This will complete this transaction 💸

If the merchant fails to collect the payment, the transaction will instead expire* and return to your KOHO account in approximately 5 business days for most purchases (and 10 business days for hotel reservations, Airbnbs, and car rentals).

You can check the authorized/settled status of a transaction in-app by selecting the specific transaction in your Activity Feed.


*Unfortunately we do not have the ability to expedite the second authorization's expiry. Please wait until the 5 business day timeframe (or 10 business timeframe for car rentals, hotels, and Airbnbs) has expired for the funds to return. 

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