There could be a few things at play if you received a message that your account is suspended:

  • Too many failed log in attempts. After 3 failed attempts, your account will be temporarily suspended 

  • If this is the case, reach out to us in-app so we can help you out (you'll still be able to access our chat function, even if you're locked out)

  • It may also be that we're having trouble verifying your identity. Please send us a note via our in-app chat so that we can look into your account

Thanks so much for your interest in KOHO!

Additional Articles you may find helpful:

How do I reset my password?

How do I reset my Passcode?

Identity Verification

Did this answer your question?