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Why is my account suspended?
Why is my account suspended?
Updated over a week ago

There could be a few things at play if you received a message that your account is suspended:

  • Too many failed log in attempts. After 3 failed attempts, your account will be temporarily suspended for 10 minutes.

  • It may also be that we're having trouble verifying your identity. If this is the case, reach out to us in-app or through KOHO Web so we can help you out.

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