There could be a few things at play if you received a message that your account is suspended:
Too many failed log in attempts. After 3 failed attempts, your account will be temporarily suspended
If this is the case, reach out to us in-app so we can help you out (you'll still be able to access our chat function, even if you're locked out)
It may also be that we're having trouble verifying your identity. Please send us a note via our in-app chat so that we can look into your account
Thanks so much for your interest in KOHO!