There could be a few things at play if you received a message that your account is suspended:
- Too many failed log in attempts. After 3 failed attempts, your account will be temporarily suspended
- If this is the case, reach out to us in-app so we can help you out (you'll still be able to access our chat function, even if you're locked out)
- It may also be that we're having trouble verifying your identity. Please send us a note via our in-app chat so that we can look into your account
Thanks so much for your interest in KOHO!