At this time, you cannot upgrade or downgrade coverage tiers with your Standard Tenant Coverage.

If you would like to change the tier of coverage, we recommend you cancel your current Standard Tenant Coverage, and re-enrol at the end of your billing cycle into your preferred tier. You will have coverage as soon as you enrol.

Should you wish to cancel your policy and remove your coverage, you can do so by following the steps below:

Your Standard Tenant Coverage policy for coverage in your home will remain active until the next billing date.

By cancelling your Standard Tenant Coverage policy, the coverage in your home will no longer be insured effective immediately. Once your cancellation is confirmed, you will receive a full refund in your KOHO account.

By cancelling your Standard Tenant Coverage policy, the coverage in your home will no longer be insured effective immediately. Your coverage from the start date to now, will also be voided.

To ensure your policy remains active, the monthly payment is attempted 3 days before the renewal date. If payment is not made by your renewal date, the Standard Tenant Coverage will be cancelled.

If your insurance was cancelled incorrectly, you can restart Tenant Coverage in the KOHO mobile app 👍

💡 Pro-Tip: To ensure smooth payments, make sure your KOHO balance is adequately funded. For added peace of mind, consider adding a backup payment method so you never run out of coverage.

We want to ensure the Standard Tenant Coverage works with the changes in your life including a new move. We recommend cancelling your tenant insurance and re-enrolling with your new address 👍

To cancel your Standard Tenant Coverage for your current address, follow these steps: