How do I make a Standard Tenant Coverage claim?
Claims need to be submitted through the insurance administrator. Claims can be submitted by email to [email protected].
As well, you can access the email address to submit a claim in the KOHO mobile app:
Open the KOHO app
Go to the Discover tab, then select Tenant Insurance
With an active policy, you can initiate a claim by selecting “Make claim”
Important: KOHO cannot assist with claims-related questions as KOHO does not manage or assess claims. This is the sole ownership of the administrator of the insurance product.
Is there a waiting period for my Standard Tenant Coverage before I can submit a claim?
There are no waiting periods for our Standard Tenant Coverage.
Is there a deductible that I have to pay when I make a claim for my Standard Tenant Coverage?
There is a deductible of $500 for each of the Content coverage tiers available within your Group Tenant coverage offering. For all other claims, including Bodily Injury, Property Damage and Medical Payments, there is no deductible.
I have a question about an existing claim, who do I reach out to?
For any questions related to an existing claim, please reach out to the insurance administrator at [email protected].
Important: KOHO cannot assist with claims-related questions as KOHO does not manage or assess claims. This is the sole ownership of the administrator of the insurance product.