Claims need to be submitted through the insurance administrator. Claims can be submitted by email to [email protected].
As well, you can access the email address to submit a claim in the KOHO mobile app:
Open the KOHO app
Go to the Discover tab, then select Tenant Insurance
With an active policy, you can initiate a claim by selecting “Make claim”
Note: KOHO cannot assist with claims-related questions as KOHO does not manage orassess claims. This is the sole ownership of the administrator of the insurance product. You should contact the insurance provider directly.