Can I use KOHO for online purchases?
Oh, you bet you can. KOHO works everywhere prepaid Visas are accepted. All you need to do is enter your card info — card number, your name, CVV, and expiration date — to buy that new pair of shoes. Note that our partnership with Visa does not allow for use of KOHO on gambling and adult entertainment sites.
How do I make my first purchase?
You can make your first purchase with your Virtual Card. Just open your KOHO app and select the card image in the top right corner. That's where you'll find your Virtual Card 🛍️
You also get a Physical Card in the mail that arrives within 10 days of your account being verified. To use your Physical Card in-person, follow the steps below:
→ Make an in-store purchase→ When making a purchase, have the merchant enter it as a credit card→ For this first transaction, insert your card + input your PIN→ Having a PIN makes your card secure, so don't skip this step!
If your purchase happens to go through without you needing to input your PIN, don't sweat, this can happen sometimes. You're still good to go, and you can use the tap function from here on out.
Can I make my first purchase online?
Absolutely! You can use your Virtual Card for online purchases while you wait for your Physical Card to arrive. While you can make your first purchase online, you'll still need to make an in-store purchase to finalize the PIN on your Physical Card.
Having a PIN makes your card secure, so don't skip this step!
To sync your PIN with your card insert your card + input your PIN in-store and you'll be good to go 🔒
What if I don't make my first purchase right away?
Don't miss out on the thrill of joining KOHO 😏
It's important to make your first purchase within 48 hours after calling in to activate your card. Making your first purchase is also when you sync your PIN, which secures your card.
It's super easy, too:
Load funds onto your card. Read how here.
Make an in-store purchase to activate your card. For this first transaction, insert your card + input your PIN. You can use the tap function from here on out.
If you missed the 48 hour activation window to sync your PIN to your card, just call us to reset your PIN. Just call 1-855-564-6999, option 4 to reset it at any time. You can use the same PIN as before. If you've forgotten what PIN you set for yourself, no worries, just call the same number above and choose option 4!
Additional Articles you may find helpful:
Online Shopping with KOHO
How do I sync my PIN with my card?
How do I activate my KOHO card?