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How do I send an e-Transfer from my KOHO account to another account?
How do I send an e-Transfer from my KOHO account to another account?
Updated yesterday

Just a heads up, your KOHO account will need to be fully verified first before you can send an e-Transfer from KOHO.

To send an e-Transfer

🎯 If you're sending money to an email address already associated with a KOHO account, the funds will default to their KOHO account unless you choose to "Send an e-Transfer instead" on the last confirmation page.

  • In the KOHO app, tap Send Money

  • Enter the name and email of the person you want to send money

  • Enter the amount you want to send

  • Kindly be aware that you can only send funds from your Spendable balance; Cover funds are not eligible for e-transfers (including K2K transfers).

  • You will then be prompted to create a Security Question and Answer if the recipient doesn't have auto-deposit enabled

  • If the person you're sending funds to is also on KOHO, you can send them a free, instant KOHO to KOHO (K2K) transfer

  • Carefully review all the details you entered, as you will not be able to change the name of a Recipient once created

  • Click Send

  • All set! You will receive a confirmation email to the address we have on file for you once it's been successfully deposited.

If you are having trouble sending an e-Transfer, check that:

  • All fields entered, such as recipient's name, security question and security answer are between 5 - 40 characters

  • Security answer can not be the same as the security question. 

  • No special characters ($,%,?) allowed for the security answer or security question
    If you have a question mark in your security question, you would have to remove it

  • Make sure to verify that you have not exceeded your account limits. You can review your account limits directly in-app by tapping on the profile icon (top left) > Account velocity limits.

🕔  If the recipient is not receiving the e-Transfer 🕔 

The Interac network may have flagged your transfer for review. This process is manual and can take anywhere from 5 min to a few hours.

If you are experiencing issues, here are some tips:

  1. You can try to cancel and resubmit the e-transfer

  2.  If the recipient has an alternate email address, try cancelling your current transfer and sending it to that one instead

Let us know through our in-app chat if you have any questions 💫

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