Just a heads up, your KOHO account will need to be fully verified first before you can send an e-Transfer from KOHO.
To send an e-Transfer
🎯 If you're sending money to an email address already associated with a KOHO account, the funds will default to their KOHO account unless you choose to "Send an e-Transfer instead" on the last confirmation page.
In the KOHO app, tap Send Money
Enter the name and email of the person you want to send money
Enter the amount you want to send
Kindly be aware that you can only send funds from your Spendable balance; Cover funds are not eligible for e-transfers (including K2K transfers).
You will then be prompted to create a Security Question and Answer if the recipient doesn't have auto-deposit enabled
If the person you're sending funds to is also on KOHO, you can send them a free, instant KOHO to KOHO (K2K) transfer
Carefully review all the details you entered, as you will not be able to change the name of a Recipient once created
All set! You will receive a confirmation email to the address we have on file for you once it's been successfully deposited.
If you are having trouble sending an e-Transfer, check that:
All fields entered, such as recipient's name, security question and security answer are between 5 - 40 characters.
Security answer can not be the same as the security question.
No special characters ($,%,?) allowed for the security answer or security question
If you have a question mark in your security question, you would have to remove it
Make sure to verify that you have not exceeded your account limits. You can review your account limits directly in-app by tapping on the profile icon (top left) > Account velocity limits.
🕔 If the recipient is not receiving the e-Transfer 🕔
The Interac network may have flagged your transfer for review. This process is manual and can take anywhere from 5 min to a few hours.
If you are experiencing issues, here are some tips:
You can try to cancel and resubmit the e-transfer
If the recipient has an alternate email address, try cancelling your current transfer and sending it to that one instead
Let us know through our in-app chat if you have any questions 💫