Your card will arrive within 10 days of signing up + there are 3 easy steps to activate: 

  1. Call 1-855-564-6999 and select option 2 to activate and set your PIN (make sure to be calling from the same phone number associated with your KOHO account)

  2. Load funds onto your card. Read how here

  3. Make an in-store purchase to activate your card. For this first transaction, insert your card + input your PIN. You can use the tap function AFTER you complete this step.

(If your purchase happens to go through without you needing to input your PIN, don't worry, this happens every once in a blue moon. You're still good to go.)

We have a bunch of sweethearts on our User Success Team, so reach out to them via in-app chat if you have issues!

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