All transactions start as authorizations, and merchants have 5 business days to settle the transactions and collect the funds (it is up to 10 business days for car rentals and hotel reservations). If they don't settle the charge, the authorization expires and the funds are returned to your account. Just a heads up, expired authorizations won't appear in your activity feed.

Some merchants settle charges upon shipping, so a delay in shipping the product may be the reason why the original authorization expired. If the merchant confirms your order is still in process, then we recommend keeping this amount in your KOHO account, as the merchant will process a force-posted settlement (meaning they will come back to collect the funds) when the product ships. 

If you're waiting on an authorization to expire, once again the timeframe is up to 5 days for regular purchases, and up to 10 days for hotels, Airbnbs, and car rentals. We are unfortunately unable to manually expire transactions from our side or expedite this process.

Did this answer your question?