With KOHO, you’re always in control. If you ever suspect that someone is using your KOHO card, simply select My cards and toggle the Lock button on both of your cards. This will prevent any further spending with your card.
Once you lock your card, contact our suppor team via our in-app chat or web immediately so we can investigate or begin a formal Dispute process. Your KOHO card is also protected under a Zero Liability Policy, so you can have peace of mind knowing that you’re protected from unauthorized use of your card or account information (even when you’re travelling!).