With KOHO, you’re always in control. If you ever suspect that someone is using your KOHO card, simply select the card image in the top right corner and toggle the Lock button on both of your cards. This will prevent any further spending with your card. 

Once you Lock your card, contact our Support Team via our in-app chat immediately so we can investigate or begin a formal Dispute process. Your KOHO Visa card is also protected under Visa’s Zero Liability Policy, so you can have a peace of mind knowing that you’re protected from unauthorized use of your card or account information (even when you’re travelling!). 

Additional Articles you may find helpful:

What do I do when I spot a fraudulent transaction on my account?

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