To make changes to your account, head over to Personal > Personal Details in the KOHO app!
A quick rundown of what we might ask for:
If you need to update the name we have on file for you, we'll require a photo of your driver's licence or a utility statement.
Heads up that if you use e-Transfer to load your card, the name on the transfer must match the name we have on your KOHO account.
If you need to update your address you can do this in your app. If you weren't able to, we will need you to send us a photo of your driver's licence, phone bill, or a utility statement to confirm the change.
KOHO Save Accounts
If you have already opted-into KOHO Save and need to make changes to your SIN, legal name, country of residence, or citizenship, please reach out to us in-app and we can help you out!
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