To make changes to your account, head over to Personal > Personal Details in the KOHO app!
A quick rundown of what we might ask for:
- If you need to update the name we have on file for you, we'll require a photo of your driver's licence or a utility statement.
- Heads up that if you use e-Transfer to load your card, the name on the transfer must match the name we have on your KOHO account.
- If you need to update your address you can do this in your app. If you weren't able to, we will need you to send us a photo of your driver's licence, phone bill, or a utility statement to confirm the change.
- If you need to update your phone number or email address, you will need to enter your password and Passcode.
KOHO Save Accounts
If you have already opted-into KOHO Save and need to make changes to your SIN, legal name, country of residence, or citizenship, please reach out to us in-app and we can help you out!
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