To make changes to your account, head over to Personal > Personal Details in the KOHO app! 

A quick rundown of what we might ask for:

  • If you need to update the name we have on file for you, we'll require a photo of your driver's licence or a utility statement. 

  • Heads up that if you use e-Transfer to load your card, the name on the transfer must match the name we have on your KOHO account. 

  • If you need to update your address you can do this in your app. If you weren't able to, we will need you to send us a photo of your driver's licence, phone bill, or a utility statement to confirm the change.

  • If you need to update your phone number or email address, you will need to enter your password and Passcode

Accounts Earning Interest

If you have already opted-into a 1.2% interest account and need to make changes to your SIN, legal name, country of residence, or citizenship, please reach out to us in-app and we can help you out!

Additional Articles you may find helpful:

How do I update or change my name?

How do I update or change my email?

How do I update or change my address?

How do I update or change my phone number?

Did this answer your question?