To make changes to your account, head over to Personal > Personal Details in the KOHO app! 

A quick rundown of what we might ask for:

  • If you need to update the name we have on file for you, we'll require a photo of your driver's licence or a utility statement. 
  • Heads up that if you use e-Transfer to load your card, the name on the transfer must match the name we have on your KOHO account. 
  • If you need to update your address you can do this in your app. If you weren't able to, we will need you to send us a photo of your driver's licence or a utility statement to confirm the change.
  • If you need to update your phone number or email address, you will need to enter your password and Passcode

Additional Articles you may find helpful:

How do I update or change my name?

How do I update or change my email?

How do I update or change my address?

How do I update or change my phone number?

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