Sometimes referral rewards don’t appear because one of the program requirements wasn’t met. Here are the most common reasons:
1. The Referral Link Wasn’t Used
Your friend or family member must sign up using your unique referral link.
If they signed up without it (for example, by downloading the KOHO app directly), the system won’t connect their account to yours, and no reward will be issued.
Fix: Make sure your referral always uses your link from the start.
2. The Criteria Wasn’t Met
To qualify, your referral must:
Verify their account (ID check complete).
Complete one action within 30 days of signing up:
Make a purchase of at least $20, or
Make a single transaction deposit of at least $50 into their KOHO account (KOHO-to-KOHO transfers are not eligible).
If they spend less than $20 in one purchase or deposit less than $50 in a single transaction, the reward won’t trigger.
3. The 30-Day Offer Window Expired
The required action must be completed within 30 days of the referral’s sign-up date.
Even if the criteria are met after this period, rewards cannot be issued.
Fix: Encourage referrals to complete the steps right away after signing up.