A transaction alert is a notification you receive in the KOHO app when we decline a transaction that we suspect might be fraudulent. We send you an alert asking you to verify whether you attempted to make the purchase, which allows you to approve the merchant for 24 hours so you can complete any future transactions with them.
Important: Transaction alerts only appear for transactions declined due to suspected fraud. Other types of declined transactions (insufficient funds, incorrect card details, etc.) will not show up here. Read more about handling these other declines here.
What happens when I click “This was me”?
You're approving that specific merchant for future transactions. Each new flagged merchant will still require separate verification.
Please note that the original declined transactions will not automatically process, but approving the merchant allows you to retry your purchase and make new transactions with them within the 24-hour approval period.
What happens when I click “This was not me”?
We'll immediately lock your card to prevent any fraudulent transactions. You can then choose to either replace your virtual or physical card or simply unlock your existing card.
To unlock your card, go to the Home tab in the KOHO app and click "My cards."