General Information

Need help in French?

For all the French help you may need!

Written by Laura
Updated over a week ago

Why can't I get a hold of KOHO over the phone?

Written by Laura
Updated over a week ago

How to get early access to your CERB benefits?

Take advantage of accessing your governments benefits such as CERB faster

Written by Brittany
Updated over a week ago

Tax Year-End Contest

Share part or all of your tax year-end email to win an extra 1% cash back for 90 days. The contest ends April 21st @ 11:59 pm EDT.

Written by News
Updated over a week ago

Refreshing the KOHO Experience

Take a look at your brand new app

Written by Colin
Updated over a week ago

Meet our new virtual assistant

They can give you instant answers to all our frequently asked questions.

Written by Nicole
Updated over a week ago

KOHO's Partner PowerUp Program

Receive extra PowerUps when making purchases with participating partners

Written by Laura
Updated over a week ago

What is KOHO?

The average KOHO user reduces their spend by 15% and saves nearly $500

Written by Parween
Updated over a week ago

KOHO Non-Reloadable Visa Prepaid Card

Not to be confused with the cards we issue upon account creation

Written by Jaclyn
Updated over a week ago

Our New Rewards Program for Referrals & Direct Deposit

Earn extra PowerUps when you refer friends or have your paycheque deposited into KOHO

Written by Lara
Updated over a week ago

Should I get KOHO Premium?

Maximize your perks with KOHO Premium.

Written by Jaclyn
Updated over a week ago

How Does KOHO Stack Up?

Why use KOHO? Let us tell you.

Written by Jaclyn
Updated over a week ago

Get the most out of KOHO

What's the best way to use my KOHO account?

Written by Jaclyn
Updated over a week ago

Does KOHO affect my credit score?

Nope.

Written by Jaclyn
Updated over a week ago

The Features of KOHO Premium

What is KOHO Premium? 2% cash back, no FX fees, financial coaching, price matching and higher velocity limits

Written by Jaclyn
Updated over a week ago

What is a KOHO Joint Account?

Wondering if you can share an account? Or how to invite someone to a Joint Account? Read on for all the features you need to know.

Written by Parween
Updated over a week ago

What is my Spendable?

Balance vs. Spendable

Written by Steph
Updated over a week ago

How Do You Make Your Money?

How does KOHO make money?

Written by Jaclyn
Updated over a week ago

Trouble Signing Up for KOHO

Can't find your address? Haven't received the verification email? App is freezing or acting freaky?

Written by Jaclyn
Updated over a week ago

Can I use my card for online gambling?

No.

Written by Jaclyn
Updated over a week ago

Are you a bank?

Written by Jaclyn
Updated over a week ago

Are you available in Quebec?

YES!

Written by Jaclyn
Updated over a week ago

Is KOHO CDIC Insured?

We understand that you want to make sure your funds are safe with us.

Written by Lara
Updated over a week ago

Why am I not receiving push notifications?

Written by Parween
Updated over a week ago