Skip to main content
All CollectionsFAQCredit Report (Coming Soon)
Why can't KOHO find my Credit Report with Equifax?
Why can't KOHO find my Credit Report with Equifax?
Updated this week

There are a number of reasons why your Credit Report might not be showing up:

1. Credit Report is too thin - When credit bureaus have too little information on you, they can’t generate a score. KOHO reports to Equifax to make sure that the bureau is getting the information they need to build your score.

2. First credit product - If this is your first credit product, your score will take at least 6 months to show up. The earlier you start building your credit, the better!

3. Credit bureau error - This could happen on occasion. If you think there’s a glitch in the system, contact Equifax to get it fixed pronto! You can reach out to Equifax directly by giving them a call at 1-800-840-1323.

4. Delay on Credit Score pull - Sometimes, it takes a bit longer to retrieve your score, especially during Equifax's maintenance window. We'll keep trying to pull your score, so please check back in a bit!


Did this answer your question?