Presently, KOHO gets your score straight from Equifax. Your credit score could be different from what you see on other credit score services because Canada has two big credit bureaus, and they use different methods to calculate it!
If your score looks different, even with the same bureau, check your personal details on your Equifax account like your name, birthdate, address, and phone number. After updating this information, it takes 4 to 6 weeks for the changes to show in your credit report.
You can contact Equifax at 1-800-465-7166, or you can also log into your account on Equifax's website.