My Metal Card has been lost or compromised, what do I do?

If you have lost your Metal Card, you'll be able to purchase a new one at cost for $100.00. If your card has been compromised and there appear to be some successful fraudulent charges, we will be able to reissue one for free after the dispute process has been won in your favour. Just reach out through the in-app chat and our team will be able to cancel the old card and issue a new one!

My Metal Card's going to expire, what can I do?

When your Metal Card expires, you'll need to purchase a new one at cost ($100). If you'd prefer to go back to your regular KOHO card, no problem - just reach out to our team through the in-app chat and we'll reissue you a new, non-metal KOHO card.

I've ordered my replacement Metal Card, now what?

Once the card has been shipped out you'll receive an email with a unique tracking number (within 2 business days) that you can use to keep an eye on your card! Your fancy new Metal Card should arrive within 4-5 business days ✨

*Just a heads up: if we don't have any Metal Cards in stock, we'll reissue you a regular card or KOHO Premium card, depending on your account

Additional Articles you may find helpful:

The new Metal Card

Did this answer your question?