Once the merchant has confirmed they've issued a refund, it will usually appear in your account within 2-3 business days, but can take up to 7 business days on occasion. Unfortunately, we're not able to see any pending returns, but as soon as we receive the funds from the merchant they'll be immediately available in your account! ⚡️ 

Sometimes, merchants will process returns as cancellations. When this happens, it's because the merchant hasn't settled the transaction yet. The merchant will let this authorization ‘expire’ and once the transaction expires, the funds will automatically return to your account. This can take up to 7 business days, but sometimes it can be sooner.

See more on expired transactions here: I have a transaction that expired, what does that mean?

Additional Articles you may find helpful:
What do Authorized and Settled mean?
Online Shopping with KOHO
How do I dispute a charge?

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