If a friend or family member wants to send money to your KOHO account, they will need to be KOHO users themselves. If they have a KOHO account, they can instantly send you money by tapping the $ symbol > Transfer Money > Add a Recipient icon in the top right-hand corner

However, e-Transfers sent to your load your KOHO account must match the name on your account, and we can't accept transfers from anyone other than you (we don't accept third party e-Transfers).

Direct deposits must also match the name on your KOHO account to successfully deposit.

If you've married recently or otherwise needed to change your name, we will need a photo of a driver's licence or utility bill so that your account info is up to date. You can reach out to us through in-app chat to let us know. 

Additional Articles you may find helpful:
Options for loading your KOHO card
Why was my e-Transfer declined?
Unique e-Transfer Email Addresses for Loading

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