How to Load:
Auto-deposit has been enabled for fully verified KOHO accounts 💸
Log into your KOHO app, click $ > Add funds > e-Transfer from your bank
Make a note of your unique e-Transfer email address listed under “e-Transfer yourself at this email.”
Open up the bank institution you’re with (Ie. CIBC, BMO, TD, etc), and go to your e-Transfer section.
Create a new contact under the name of KOHO with your unique e-Transfer email you copied from the KOHO app.
Important note: If your KOHO account hasn't cleared our identity verification process, you will also need to use the security question provided on the e-Transfer page in the KOHO app to load funds successfully.
Getting someone else to load your account?
Yep! They'll just need to send the funds to your unique e-Transfer email (ex. @kohotransfers.ca). More here.
If your e-Transfer isn't Loading:
Check that the notification type is Email and not Phone/SMS when creating the e-transfer to send to KOHO.
For users with unverified KOHO accounts, we can only accept and load e-Transfers from your own personal bank account.
We also don't accept forwarded e-Transfers - the e-Transfer must be sent directly to your unique KOHO email!
Particular Banking issues for sending an e-Transfer:
How long will it take to see the e-Transfer you sent us on your account?
If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account