We offer a variety of ways to load your KOHO account via Interac® e-Transfer!
Option 1: Using your unique KOHO email address
Log into your KOHO app > click Add money > e-Transfer > KOHO (Instant)
Make a note of your unique e-Transfer email address listed under “copy & paste this email”
Open up the bank institution you’re with (Ie. CIBC, BMO, TD, etc), and go to your e-Transfer section.
Create a new contact under the name of KOHO with your unique e-Transfer email you copied from the KOHO app.
Please note: It's not possible to deregister/disconnect your unique KOHO e-Transfer email from auto-deposit.
Option 2: Set-up auto-deposit with your KOHO account
Log into your KOHO app > click Add money > e-Transfer > scroll down to Personal > set-up Autodeposit
Enter the primary email you wish to register for auto-deposit
Check your inbox for the verification email, and click the link to complete the registration
All future Interac® e-Transfers sent to that email address will be deposited to your KOHO account.
You can register and deregister your personal email for auto-deposit to KOHO at any time in-app.
Option 3: Deposit to your KOHO account from the Interac® portal
When receiving an Interac® e-Transfer (from yourself or someone else) you can choose to deposit those funds to KOHO from Interac®'s portal:
Tip: If you need to create a security answer/password, don't use any special characters (-, !, ?), otherwise the e-Transfer will be declined.
If your e-Transfer isn't Loading:
Check that the notification type is Email and not Phone/SMS when creating the e-transfer to send to KOHO.
Some banks and credit unions do not support auto-deposit (the most common are listed below):
Manulife Bank of Canada
Laurentian Bank of Canada
Caisse populaire Alliance limitée
UNI Financial Cooperation
Tignish Credit Union Ltd
Access Credit Union
Any e-Transfers that are not auto-deposit enabled can take up to 30 minutes. If you would like your funds sooner, please try using our debit card loading instead.
Want to see your e-Transfer limits? Open the KOHO app and tap the profile icon in the top left-hand corner > Account velocity limits.
Particular Banking issues for sending an e-Transfer:
How long will it take to see the e-Transfer you sent us on your account?
If your e-Transfer is taking more than three hours to fund your account, please reach out to us through our in-app chat so our team can help you load your account