The easiest way to get information about the Custom Tenant Coverage is by referring to the policy documents for your coverage. You can access your coverage information from the confirmation email you would have received from our partner Walnut after purchasing. This will include details on how to make a claim.

If you need additional support with your Custom Tenant Coverage, you can contact Walnut by emailing them at [email protected]. Please include your First and Last Name, Address and Contact Number. Walnut is also available for phone support Monday to Friday at 1-888-818-8261 during business hours.

For any other questions related to your KOHO account, please reach out to our support team through the in-app chat.