When you and your partner open a Joint account, you’ll both get a virtual card you can use right away. You’ll share one Spendable balance, and you can request a physical Joint card in the app anytime.
Where do I find my Joint virtual card?
In the KOHO app, go to the Profile page (top left) > Joint. On the Home screen, tap the card image to see your card details. You’ll see your Joint virtual card, which is linked to your shared balance.
How do I get a Joint physical card?
If you have a Joint account, you’ll see the option to order your physical KOHO card on the Cards page. Just tap Get your physical KOHO Joint card and follow the steps.
When ordering, you’ll be asked to confirm your address before the card is issued. Once completed, your physical card should arrive within about 10 days.
What if my Joint partner and I live at different addresses?
Your Joint physical card will be mailed to the address linked to your own personal KOHO account.
If I lock my Joint card, does it also lock my partner’s card?
No. When you lock your Joint card in the KOHO app, it only applies to your Joint card. Your partner’s Joint card will still be available to use.
If your partner also wants their Joint card locked, they’ll need to log in to their own KOHO account and complete the action from there. This way, each of you has full control over your own card.